Alika Alexander

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
• Managed multiple tables efficiently, prioritizing orders and resolving issues promptly.
• Trained new servers on menu items, service protocols, and point-of-sale systems.
• Maintained cleanliness and organization of dining area to enhance guest experience.
• Implemented upselling techniques to improve sales while providing personalized recommendations.
• Gathered customer feedback to identify areas for service improvement and enhance overall quality.

.Customer Service

Excellence: Delivered exceptional service to guests by promptly taking orders, serving drinks and food, and addressing inquiries to ensure a positive poolside experience.

.Bar Support and Maintenance: Assisted bartenders by restocking supplies, maintaining cleanliness, and organizing inventory, ensuring a smooth operation during peak hours.

.Sales and Promotion: Promoted daily specials and signature cocktails to guests, contributing to increased sales and enhancing guest engagement and satisfaction.

• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.

• Assisted bartenders by stocking beer, wine, liquor, and other bar items.
• Cleaned the bar area including counters, glasses, and utensils throughout shift.
• Served as cashier when necessary, handling payments accurately and efficiently using Toast POS.
• Effectively multitasked within fast-paced environment.