Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Generic
Alim Ibrahim

Alim Ibrahim

Herriman,UT

Summary

Adept at driving service delivery and enhancing network infrastructure integrity, my tenure at Conduent and Orange Legal Technologies has honed my skills in virtualization technologies and mentorship. Achieved significant improvements in system performance and security, demonstrating a blend of technical proficiency and leadership.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Infrastructure Manager VMware/Cisco UCS

Conduent
10.2020 - 01.2025
  • Tested network's performance and created strategies to maintain integrity of overall infrastructure.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Responded to and remedied critical issues that could not be addressed by technicians.
  • Installed and managed VPNs, firewalls and anti-malware solutions.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Coordinated secure system access of users to various department systems and platforms.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Senior Infrastructure Engineer

Conduent
10.2016 - 11.2020
  • Developed proposals for clients outlining project scope and timeline.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Worked with conduent storage, network, deployment, and build teams to accomplish technical aspects of projects to ensure proper maintenance to the infrastructure.
  • Collected project information and disseminated to appropriate stakeholders.
  • Facilitated installation processes to deliver project requirements on time.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Database Engineer

Orange Legal Technologies
10.2013 - 10.2016
  • Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
  • Managed identification, protection and use of data assets.
  • Documented and communicated database schemas using accepted notations.
  • Established and secured enterprise-wide data analytics structures.
  • Planned and installed upgrades of database management system software to enhance database performance.

Education

Bachelor of Arts - Digital Communications And Media

Valdosta State University
Valdosta, GA
12-2009

Minor English - Creative Writing

University of Utah
Salt Lake City, UT
01-2012

Skills

  • Service delivery
  • Backup and recovery
  • Network administration
  • Incident management
  • Virtualization technologies
  • Storage management
  • Disaster recovery
  • Computer system design
  • Database administration
  • Hardware troubleshooting
  • Telecommunications
  • Operating systems
  • Problem diagnosis
  • Configuration management
  • Information security

Accomplishments

  • Achieved the yearly goal of implementing new companies SOPs by creating new run books with accuracy and efficiency.
  • Supervised global team of 13 staff members remotely and on-site
  • Documented and resolved P1 and P2 incidents which led to a decrease in company SLAs and client down time.

Certification

  • Conduent People leader certification - 6 months
  • Cisco UCS certification - 3 years
  • VMware certification 5 years

Software

VMware infrastructure

Cisco UCS manager

VMware VDI infrastructure

Timeline

Infrastructure Manager VMware/Cisco UCS

Conduent
10.2020 - 01.2025

Senior Infrastructure Engineer

Conduent
10.2016 - 11.2020

Database Engineer

Orange Legal Technologies
10.2013 - 10.2016

Bachelor of Arts - Digital Communications And Media

Valdosta State University

Minor English - Creative Writing

University of Utah

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Alim Ibrahim