Alima Mbao
Columbus,OH
Summary
Dynamic Airport Security Officer with a proven track record at Allied Universal Security Services, excelling in passenger screening and behavioral analysis. Enhanced safety protocols and incident reporting accuracy, while fostering strong customer relations through patience and empathy. Committed to maintaining a secure environment and promoting trust among travelers.
Overview
3
3
years of professional experience
Work History
Airport Security Officer
Allied Universal Security Services
03.2025 - Current
- Conducted thorough security screenings of passengers and baggage to ensure compliance with safety regulations.
- Collaborated with law enforcement agencies during emergencies, enhancing response effectiveness and coordination.
- Implemented security protocols that improved incident reporting accuracy and streamlined response processes.
- Evaluated and reported on potential vulnerabilities within airport operations, contributing to strategic risk management efforts.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.
Ambassador
Mount Carmel East Hospital
02.2023 - 03.2025
- Engaged with community members to promote brand awareness and loyalty.
- Assisted in organizing events to enhance customer experience and engagement.
- Provided support in developing promotional materials for outreach initiatives.
- Collaborated with team members to gather feedback for service improvement.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Education
Associate of Applied Business - Business Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Columbus Alternative High School.
2632 McGuffey Rd, Columbus, OH 4321108.2022
Skills
- Passenger screening
- Patience and empathy
- Surveillance monitoring
- Customer service and assistance
- Integrity and honesty
- Customer relations skills
- Behavioral observations
- Behavioral analysis
- Passenger relations
- Team development
- Teamwork
- Customer service
- Attention to detail
- Self motivation
- Risk assessment
- Professionalism
Additional Information
Very outgoing.
Very passionate.
Very pleasant.
Hard worker.
Very dominant.
Languages
French
Native or Bilingual
Wolof
Full Professional
Spanish
Limited Working
Pular
Limited Working
English
Native or Bilingual
Arabic
Limited Working
Timeline
Airport Security Officer
Allied Universal Security Services
03.2025 - Current
Ambassador
Mount Carmel East Hospital
02.2023 - 03.2025
Associate of Applied Business - Business Management
Columbus State Community College
High School Diploma -
Columbus Alternative High School.
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