Alimayau Lloyd
Cleveland,OH
Summary
Skilled Field Service Technician with a track record of delivering exceptional service and technical troubleshooting for Spectrum Communications. Leveraged problem-solving and customer training skills to enhance client satisfaction and operational efficiency. Excelled in field repairs and technical support, ensuring timely resolution of complex issues. Demonstrated mechanical aptitude and a positive attitude, significantly contributing to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Spectrum Communications
Cleveland Ohio
10.2022 - 12.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Plumbing Apprentice
Elies Plumbing
Cleveland, OH
03.2022 - 10.2022
- Repaired sinks, dishwashers and other domestic appliances, removing clogs, and cleaning pipes.
- Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Listened to instructions from journeyman plumber, gaining valuable onsite job training.
- Organized and moved materials from truck to job site to support project requirements.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
Maintenance Technician
New York City Housing Authority
Brooklyn, NY
06.2020 - 11.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Worked with building managers to assess ongoing needs and plan preventive maintenance.
- Maintained functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
Caretaker X
New York City Housing Authority
Queens, NY
02.2016 - 04.2020
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Education
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Technical Troubleshooting
- Mechanical Aptitude
- Customer training
- Valid Driver's License
- Power Tools Operation
- Technical Support
- Repair and Installation
- Electrical Troubleshooting
- Hardware and software installation
- Multimeter usage
Certification
Class A commercial driver with tanker, hazmat, passenger and air breaks endorsemnts
Timeline
Field Service Technician
Spectrum Communications
10.2022 - 12.2023
Plumbing Apprentice
Elies Plumbing
03.2022 - 10.2022
Maintenance Technician
New York City Housing Authority
06.2020 - 11.2021
Caretaker X
New York City Housing Authority
02.2016 - 04.2020
No Degree - Liberal Arts And General Studies
Kingsborough Community College of The City University of New York