Alin Nicolae Bic
BUCHAREST,Romania
Summary
Motivated Casino Host with over 10 years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, planning and executing promotions and VIP events, tournaments and other special functions. Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with casino guests.
Overview
15
15
years of professional experience
Work History
Assistant Casino Host
Royal Caribbean International
01.2024 - Current
- Providing superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Increasing player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximizing casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
Trainer
Pragmatic Play Live
06.2022 - 12.2023
- The trainer position involves facilitating training sessions for employees in order to improve their skills and knowledge in a particular field
- Trainers may also develop training materials, assess trainee performance and provide feedback in coaching to help individuals continue to improve
- Excellent communication, presentation and organizational skills are essential for success in a trainer position.
Online Casino Dealer
Pragmatic Play Live
08.2021 - 06.2022
Online Casino Dealer
EZUGI RO S.R.L.
10.2020 - 08.2021
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Casino Host/Player Development
Royal Caribbean International
09.2014 - 01.2020
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Maintained accurate records of player information, enabling targeted marketing efforts for relevant promotions and offers.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Acted as an ambassador for the casino brand, ensuring a positive representation in all interactions with clients and industry professionals.
Casino Host
Carnival Cruise Line
05.2009 - 12.2012
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Developed strong working relationships with other departments within the casino, fostering a seamless guest experience across all touchpoints.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
Education
Trainer Certificate -
Enviso
12.2022
Crowd Management -
Royal Caribbean International
11.2019
Hotel Basic Safety Training STCW -
Royal Caribbean International
11.2019
12th -
Tudor Tanasescu
05.2006
Skills
- Customer Service
- Customer relation
- Patience and Empathy
- Communication
- Customer service expertise
- Computer
- Leadership
- Training
- Team Leader
- English
- Spanish
- Romanian
Personal Information
- Title: Casino Host
- Date of Birth: 11/12/1986
- Nationality: Romanian
- Driving License: yes
Hobbies and Interests
- Sports
- Travel
Sports and travel
Football (Soccer) - Played professional while in High School.
Love to watch - American football, Basketball and Tennis.
Travel - I just love to see new places and discover new cultures.
Timeline
Assistant Casino Host
Royal Caribbean International
01.2024 - Current
Trainer
Pragmatic Play Live
06.2022 - 12.2023
Online Casino Dealer
Pragmatic Play Live
08.2021 - 06.2022
Online Casino Dealer
EZUGI RO S.R.L.
10.2020 - 08.2021
Casino Host/Player Development
Royal Caribbean International
09.2014 - 01.2020
Casino Host
Carnival Cruise Line
05.2009 - 12.2012
Trainer Certificate -
Enviso
Crowd Management -
Royal Caribbean International
Hotel Basic Safety Training STCW -
Royal Caribbean International
12th -
Tudor Tanasescu