Daniel Keilty
Summerville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Executive Casino Host
Encore Boston Harbor
05.2019 - 09.2022
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Player Development Manager
Foxwoods Resort And Casino
10.2004 - 05.2019
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Marketing
Framingham State University
Framingham, MASkills
- Special Events
- Market Execution
- Problem Resolution
- Customer Inquiries
- Customer Service
- Guest Satisfaction
- Relationship Development
- Professional Relationships
- Excellent Customer Service
- Marketing
- Communications
- Retail management (10 years)
Timeline
Senior Executive Casino Host
Encore Boston Harbor
05.2019 - 09.2022
Player Development Manager
Foxwoods Resort And Casino
10.2004 - 05.2019
Bachelor of Science - Marketing
Framingham State University