Daniel Keilty
Summerville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Executive Casino Host
Encore Boston Harbor
Everett, MA
05.2019 - 09.2022
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
Player Development Manager
Foxwoods Resort And Casino
Mashantucket, CT
10.2004 - 05.2019
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Marketing
Framingham State University
Framingham, MASkills
- Special Events
- Market Execution
- Problem Resolution
- Customer Inquiries
- Customer Service
- Guest Satisfaction
- Relationship Development
- Professional Relationships
- Excellent Customer Service
- Marketing
- Communications
- Retail management (10 years)
Timeline
Senior Executive Casino Host
Encore Boston Harbor
05.2019 - 09.2022
Player Development Manager
Foxwoods Resort And Casino
10.2004 - 05.2019
Bachelor of Science - Marketing
Framingham State University