Results-driven professional with a proven track record of success. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work independently and rapidly acquire new skills.
Overview
31
31
years of professional experience
Work History
Senior Executive Casino Host
Harrah's Cherokee Casino Resort
Cherokee, NC
12.2023 - Current
Oversaw the management and direction of a diverse client base of 500+ individuals.
Managed player development and utilized statistical data to categorize prospective customers for Caesar's Entertainment/Eldorado.
Led direct marketing efforts and represented Caesar's brand at off-site events held in collaboration with renowned sports franchises such as Atlanta Braves, Falcons, Hawks, United, and Carolina Panthers.
Utilized strong problem-solving abilities and technical knowledge to address concerns regarding slot ratings.
Managed and mitigated floor conflicts, ensuring protection of business assets and timely resolution of customer service issues.
Implemented tracking analysis methods to evaluate player eligibility for complimentary services.
Ensured effective allocation of free play disbursements and application of financial compensation through strategic decision-making
Consistently maintained manager Quarterly responsibilities, surpassing $1.4 million benchmark.
Applied skills in managing hotel bookings for a large-scale property with over 3,000 rooms.
Table Games Dealer
Harrah's Cherokee Casino Resort
Cherokee, NC
05.2022 - 11.2023
Answered questions from patrons regarding house rules or gaming regulations.
Demonstrated proper shuffling techniques for each game dealt.
Balanced cash drawers according to established procedures at the end of each shift.
Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
Fostered an entertaining environment by engaging guests in conversation.
Responded quickly and appropriately to any disputes that arose between players.
Maintained a positive attitude and professional demeanor during shifts.
Monitored patrons for signs of cheating or disruptive behavior.
Assisted new players with understanding game rules and procedures.
Provided friendly customer service to guests at the casino table games area.
Adhered to established policies and procedures while dealing at tables.
Promoted special events within the casino's table games area.
Mortgage Loan Originator
Geneva Financial
Punta Gorda, Florida
01.2015 - 05.2022
Originated over 20
Million dollars in closed transactions
Responsible for guiding clients through the mortgage process in the purchase of new homes
Coordinate Realtors, Insurance Companies, Builders and Clients to timely close loans
Currently Licensed with the Office of Financial Regulation in the State of Florida as a MLO
Currently Licensed with the CFPB as MLO 1389699
Currently Licensed All Lines Insurance Adjuster # W548968.
Project Manager
AFC Green Electric
Bonita Springs, Florida
01.2013 - 01.2014
Schedule and Organize 15 Electricians for LED Retro Fits
Responsible for ordering of material and coordinating with supply houses and factory for timely delivery of all material
Responsible for all lighting counts for inclusion in proposals
Responsible for Timely completion of service calls
Coordinate with Sales, Production and Office staff for completion of projects.
Construction Manager
Econ Projects
Visakhapatnam, India
01.2012 - 11.2013
Established concept of EPS pre-fabricated wall system for sale within Andrha Pradesh India
Established company name and Brand
Trained locals on advanced techniques for construction
Reduced needed labor by 50% and time to complete by 40%
Established guidelines for construction of building not utilizing traditional brick and mortar construction, thus reducing time and drain on natural resources
Coordinated with Engineers, Architects, Business men, Universities and government entities.
Project Manager
Indo-America Ent. Pvt. Ltd / Get Built India Pvt. Ltd
Visakhapatnam, India
01.2011 - 01.2012
Managed Orphanage project that had previously been over budget and behind schedule
Streamlined and improved cost effectiveness thus putting the project back on schedule and on budget
Managed 13,000 square foot construction project and 2 contractor firms totaling a total of 100 personnel in Bobili, India
Managed re-model of 1,500 sqft Guest Quarters at Asian Aid Blind School (Bobili, India) completing entire project in 15 days.
Sales Associate (Florida Licensed Realtor)
Florida Real Estate Agent
State of Florida
01.2003 - 01.2011
Specialized in distressed properties
Coordinated with Attorneys, Closing agencies and third parties in the sale of short sales
Instrumental in the Hiring and training of 3 agents
Assisted in the development of a commercial division within the company
Instrumental in facilitating a zoning change and sale of 450 acres MOL
Original zoning was Agriculture with an estimated sales price of 4.5 million dollars, after changing zoning to Industrial uses the closed sales price was over 14 million dollars
Lead agent for the contract of 2,500 acres with a price totaling over 35 million dollars.
Aviation Warfare Systems Operator (Naval Aircrew, Naval Search and Rescue Swimmer)
United States Navy
01.1994 - 01.1999
Responsible for maintaining the records of 40 Pilots and Aircrew in a helicopter squadron
Created flight schedule for the squadron aimed at meeting requirements to maintain operational proficiency and enhance war fighting skills
Assisted in meeting squadrons operational needs by researching and briefing aircrews on detailed information for various operating theaters, including Bosnia, Kuwait and Iraq
Designed numerous lectures aimed at maximizing combat readiness for aircrews
Responsible for the training of squadron and naval personnel in the use of the Navy's latest mapping and imaging software
Held a SECRET security clearance and oversaw the handling of a large volume of classified material
Performed three lifesaving rescues in the line of duty
Completed two Personnel Qualification Syllabi combined with an oral exam to become fully qualified in the SH-60F and HH-60H helicopters.
Skills
Performance Analysis
Data-driven decision-making
Financial Acumen
Team Management
Negotiation Tactics
Staff Training and Development
Otherorganizationsandaccomplishments
06-20 - Adjuster - All Lines # W548968
NFIP Authorized Adjuster Residential
Loan Originator License Florida NMLS # 1389699
Advisor Visakhapatnam Tourist Board (Vizag Chamber of Commerce)
Appointed to the Citizens Review Committee for the Budget of Charlotte County Florida FY 2008.
20 Million Dollar Lifetime Achievement Award
10 Million Dollar Lifetime Achievement Award
Association of Realtors Platinum Award 11.6 Million Dollars Total Sales
Timeline
Senior Executive Casino Host
Harrah's Cherokee Casino Resort
12.2023 - Current
Table Games Dealer
Harrah's Cherokee Casino Resort
05.2022 - 11.2023
Mortgage Loan Originator
Geneva Financial
01.2015 - 05.2022
Project Manager
AFC Green Electric
01.2013 - 01.2014
Construction Manager
Econ Projects
01.2012 - 11.2013
Project Manager
Indo-America Ent. Pvt. Ltd / Get Built India Pvt. Ltd
01.2011 - 01.2012
Sales Associate (Florida Licensed Realtor)
Florida Real Estate Agent
01.2003 - 01.2011
Aviation Warfare Systems Operator (Naval Aircrew, Naval Search and Rescue Swimmer)
ACA Insurance Coordinator/Certified Application Counselor at Cherokee Indian Hospital AuthorityACA Insurance Coordinator/Certified Application Counselor at Cherokee Indian Hospital Authority