Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alina Aguilar

Lancaster,CA

Summary

Sales and Support Representative bringing over 17 years of successful sales experience. Specialized in creating a dream vacation and experience for guest and problem solving and support for the travel agencies. Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Well-rounded committed to interacting with guests and resolving issues to propel customer satisfaction. Polished and tolerant when handling high-stress situations using appropriate responses. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience

Work History

Bilingual Guest Service Specialist and Support

Princess Cruises
Santa Clarita, CA
10.2006 - Current
  • Described merchandise and explain operation of merchandise to customers.
  • Computed sales prices, total purchases and processed payments.
  • Developed and executed sales promotions.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Operated a cash register to process cash, check and credit card transactions.
  • Set aside on-hold reservations.
  • Increased purchase totals by recommending additional items.
  • Recommended merchandise based on customer needs.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Suggested amenities suited to clients' needs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Pre school teacher

Hollywood Wilshire YMCA
Los Angeles, CA
05.2001 - 03.2006


       

  • Tracked class attendance and student progress.
  • Designed lesson plans focused on age and level-appropriate material.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Developed interesting course plans to meet academic, intellectual and social needs of students.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
  • Education

    Princess Cruises
    2019

    Associate of Arts - child development

    East Los Angeles College
    2002

    High School Diploma - child development

    San Diego Job Corps Center
    1325 Iris Ave, Imperial Beach, CA 91932
    1998

    Skills

    • Fluent in English, Spanish, and Sign language
    • Microsoft Outlook
    • Customer service expert
    • Proficient in MS Office
    • Microsoft Word
    • Supporting international sales team
    • Cheerful and energetic
    • Excellent multi-tasker
    • Polar call center software
    • Strong communication skills
    • Travel Planning
    • Sales
    • Problem Solving

    Timeline

    Bilingual Guest Service Specialist and Support

    Princess Cruises
    10.2006 - Current

    Pre school teacher

    Hollywood Wilshire YMCA
    05.2001 - 03.2006

    Princess Cruises

    Associate of Arts - child development

    East Los Angeles College

    High School Diploma - child development

    San Diego Job Corps Center
    Alina Aguilar