Alina Aguinaga
Overview
8
8
years of professional experience
Work History
Store Manager's Assistant
Discovery Clothing
Chicago Ridge, Illinois
12.2018 - Current
- Assisted in managing daily store operations and staff schedules.
- Supported inventory management through stock tracking and replenishment.
- Facilitated customer service training for new team members.
- Coordinated visual merchandising to enhance product displays.
- Handled cash register operations and balanced daily sales reports.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Warehouse Worker
Amazon
Joliet, Illinois
11.2020 - 04.2021
- Loaded and unloaded shipments to maintain workflow in the warehouse.
- Operated material handling equipment to move products efficiently.
- Sorted and organized inventory for easy access and distribution.
Education
J F Kennedy High School
Chicago, ILSkills
- Customer Service
- Cash handling/ POS
- Team player, punctual, responsible
- Good time management
- Fast learner
- Effective communication
- Attention to detail
- Verbal and written communication
Timeline
Warehouse Worker
Amazon
11.2020 - 04.2021
Store Manager's Assistant
Discovery Clothing
12.2018 - Current
J F Kennedy High School