Alina Batool
Houston
Summary
High‑impact operations leader known for building high‑performing teams, driving flawless execution, and delivering top‑tier fulfillment and inventory results in high‑volume environments. Expert at empowering talent, elevating standards, and creating accountability cultures that consistently outperform expectations. Strong business acumen with a track record of improving omni‑channel performance, optimizing labor, and strengthening customer experience. A collaborative, global‑minded leader who influences across teams and inspires results through clarity, consistency, and purpose.
Overview
11
11
years of professional experience
Work History
Omni, Operations Manager
MACY'S
Houston, TX
06.2023 - Current
- Co‑led two successful physical inventories delivering $454K shortage (0.87%) and –$467K reserve, outperforming expectations through rigorous planning, training, and daily leadership alignment.
- Delivered high merchandise and recovery standards through disciplined workload planning, pre‑walks, and daily operational routines.
- Built a culture of alignment and collaboration across the total store, influencing peers and driving cross‑functional success.
- Empowered captains to lead daily operations, resulting in stronger ownership, improved productivity, and sustained execution standards.
- Drove controlled metrics by coaching teams on business understanding, productivity expectations, and the profit impact of daily decisions.
- Coordinated with merchandising teams to align operational strategies with business objectives.
- Influenced total‑store strategy by offering insights, asking critical questions, and modeling global leadership behaviors.
- Oversaw compliance with safety standards and company policies throughout operations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Style Merchandising Manager
MACY'S
New Orleans, LA
03.2022 - 06.2023
- Managed the entire store visual
- Oversaw Men's, Women's, Shoes, Jewelry and Beauty Departments
- Managed the visual and merchandise teams
- Created business reports for the district and regional teams
- Coached selling captains to help them achieve their goals
- Increased sales in Men's and Beauty departments
- Developed and executed merchandising strategies to enhance product placement and visibility.
- Collaborated with cross-functional teams to ensure alignment on seasonal promotions and marketing initiatives.
- Led training sessions for staff on best practices in visual merchandising and customer engagement techniques.
Sales Manager
MACY'S
New Orleans, LA
05.2020 - 03.2022
- Created weekly, monthly, and quarterly performance reports
- Generated sales metrics and reach planned sales and loyalty goals
- Supervised and generated positive business growth
- Oversaw activities and performance of the entire sales team
Business Administration Manager (MBA)
MACY'S
New Orleans, LA
08.2020 - 03.2021
- Organized and scheduled meetings & appointments
- Oversaw day-to-day business meetings
- Oversaw and managed the budget activities
- Met with senior management to determine areas of improvement
- Mentored staff, fostering professional development and improving team performance across departments.
- Managed budgets, ensuring resource allocation aligns with organizational goals and profitability targets.
Sales Supervisor
MACY'S
New Orleans, LA
07.2016 - 08.2020
- Directed and supervised employees who worked in sales
- Studied customers needs and offered solutions
- Trained salespersons
Sales Lead
MACY'S
New Orleans, LA
03.2016 - 07.2018
- Provided customer support and solutions
- Oversaw a team of associates
- Lead training for new hires
Holiday Lead
MACY'S
New Orleans, LA
09.2015 - 01.2016
- Provided customer support
Part - Time Associate
MACY'S
New Orleans, LA
05.2015 - 09.2015
- Worked at the register and recovery department
Education
Bachelor of Science - Electrical Engineering
University of Engineering & Technology
01-2020
Skills
- Java
- Power BI
- C
- Visual Merchandising
- Pipeline
- MS Word
- MS Excel
- Mainframe
- Customer Service
- Inventory management
- Performance monitoring
- Strategic planning
LANGUAGES
Urdu - Advanced
Hindi - Intermediate
Punjabi - Intermediate
Arabic - Beginner
Timeline
Omni, Operations Manager
MACY'S
06.2023 - Current
Style Merchandising Manager
MACY'S
03.2022 - 06.2023
Business Administration Manager (MBA)
MACY'S
08.2020 - 03.2021
Sales Manager
MACY'S
05.2020 - 03.2022
Sales Supervisor
MACY'S
07.2016 - 08.2020
Sales Lead
MACY'S
03.2016 - 07.2018
Holiday Lead
MACY'S
09.2015 - 01.2016
Part - Time Associate
MACY'S
05.2015 - 09.2015
Bachelor of Science - Electrical Engineering
University of Engineering & Technology
AWARDS
Top 5 Magic Employee (2015), 2nd place BOH contest, 2025 People leader Hospitality, People's Choice (Q2, 2025)