Alina Borjas
Coral Gables,FL
Summary
Savvy Social Media Assistant with 3 years of expertise in curating relevant content to drive brand awareness and align audience with company brand image. Excellent command of all platforms with strong record of exponentially increasing online presence and following.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Assistant
Faced By Emaly
01.2020 - Current
- Structuring marketing, design, and content ideas to align social media efforts with overall marketing strategies.
- Keeping up-to-date with social media trends, algorithm changes, and best practices to optimize social media efforts.
- Implemented highly effective customer acquisition strategies, resulting in a customer count surpassing 500 and bolstering the company's revenue streams.
Intake Department Manager
Amanda Demanda Law Group
11.2021 - 07.2023
- Operated as a support staff role, diligently fulfilling secretarial and administrative duties for attorneys.
- Meticulously reviewing and maintaining records of new cases, proactively following up with potential clients on a daily basis.
- Within the first 3 months of employment, earned a promotion to manager, showcasing strong leadership qualities and exceeding expectations.
Call Center Supervisor
Ovadia Law Group
03.2019 - 11.2021
- Examined call center metrics and key performance indicators to identify areas for improvement, optimize processes, and enhance customer experiences.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Demonstrated exceptional performance and leadership, resulting in a promotion to Call Center Supervisor within a remarkable 6-month period.
Education
Associate of Science - Marketing
Miami Dade College
Miami, FL07.2024
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2017
Skills
- Copywriting
- Content Strategy
- Adobe Creative Suite
- Client Engagement
- Analytics and SEO
- Social Media Management
- Customer Service
- Hootsuite
Certification
- Fundamentals of Digital Marketing - Google
- Sales Fundamentals - Cardone University
- Adobe Dreamweaver CS5 - Adobe
- Microsoft Office 365 - Microsoft
- CPR/AED/First Aid - NHCPS
- Notary Public - State of Florida
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intake Department Manager
Amanda Demanda Law Group
11.2021 - 07.2023
Social Media Assistant
Faced By Emaly
01.2020 - Current
Call Center Supervisor
Ovadia Law Group
03.2019 - 11.2021
Associate of Science - Marketing
Miami Dade College
High School Diploma -
Southwest Miami Senior High School
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