Alina Cerbana
Meridian,ID
Summary
Full-Time Worker Goal-oriented Criminal Justice Major Graduate from Boise State University. Demonstrated track record of succeeding in and out of the classroom, evidenced by membership in University’s Honor Society and complex internship with the Bureau of Alcohol Tobacco and Firearms. Displays the ability to multi-task and prioritize while maintaining high standards. Is able to capitalize on level-headed judgement and developed communication skills in adverse situations through years of customer service experience, Core competencies include being detail-oriented, analytical, team player, good communicator critical thinker, honest and ethical.
Overview
8
8
years of professional experience
Work History
Executive Office Manager
Blue Wrench
08.2020 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Observed strict confidentiality regulations to maintain data security.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reconciled payroll, health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Traveled amongst different states to ensure maximum proficiency and efficiency was being practiced by all our locations
Bureau Intern
BUREAU OF ALCOHOL, TOBACCO, EXPLOSIVES
06.2019 - 12.2019
- Assisted special agents in search warrant operations
- Attended grand jury review and preparation sessions between ATF special agents and Assistant United States Attorneys
- Attended court hearings and keeps up to date on the status of where ATF criminals are in their court processes
- Maintained pole camera surveillance monitoring and jail phone call records and wrote reports outlining them
- Key Achievements: Within 3 months into the internship I was given the opportunity to review and analyze a state adoptive case and present the case in front of an Assistant United States attorney for them, in turn, to charge the defendant on federal charges.
Server and Lead Hostess
CACI’S WOOD FIRE SICILIAN GRILL/REMBRANDTS
01.2018 - 01.2020
- Consistently provided quality service to customers, management and co-workers
- Always observant and attentive to customers’ needs
- Organized all areas of restaurant to maintain clean and enjoyable environment
- Became knowledgeable of menu in order to accurately answer any customer questions or concerns
- Handled money responsibly and orderly
- Key Achievement: Promoted to trainer within the hostess position as new employees were hired due to extensive knowledge and proficient experience within the position
- Promoted to Server within 4 months of employment due to excellent work ethic and proficiency in job
Lead Hostess and Trainer
WILDFIN AMERICAN GRILL
01.2016 - 01.2020
- Consistently provided quality service to customers, management and co-workers
- Trained new employees on policies and procedures
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Key Achievement: Promoted to trainer within 6 months of employment due to excellent work ethic and proficiency of job.
Education
Bachelor of Science - Criminal Justice, Psychology
BOISE STATE UNIVERSITY
Boise, Idaho05.2021
High School Diploma -
KENTRIDGE HIGH SCHOOL
06.2017
Skills
- Proficient in Microsoft Excel, Microsoft Outlook, Microsoft Word and other Windows applications on PC platforms
- Operational Requirements
- Excellent Multitasking Abilities
- Accounts Payable and Receivable
- Policy Implementation
- Executive Management Support
- Executive Travel
- Human Resources
Timeline
Executive Office Manager
Blue Wrench
08.2020 - Current
Bureau Intern
BUREAU OF ALCOHOL, TOBACCO, EXPLOSIVES
06.2019 - 12.2019
Server and Lead Hostess
CACI’S WOOD FIRE SICILIAN GRILL/REMBRANDTS
01.2018 - 01.2020
Lead Hostess and Trainer
WILDFIN AMERICAN GRILL
01.2016 - 01.2020
Bachelor of Science - Criminal Justice, Psychology
BOISE STATE UNIVERSITY
High School Diploma -
KENTRIDGE HIGH SCHOOL