Alina Cook
Memphis,TN
Summary
Dynamic leader with a proven track record at GardaWorld Security, enhancing safety protocols and reducing incidents through effective security management and team training. Excelled in conflict resolution and security audits, fostering strong stakeholder relationships and a culture of continuous improvement. Achieved significant advancements in security personnel proficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
GardaWorld Security
Memphis, TN
08.2021 - Current
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Reduced security incidents by conducting thorough evaluations of potential risk factors and addressing vulnerabilities.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
Assistant Manager
Wendys Restaurant
Memphis, TN
01.2016 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Learning Ambassador and Problem Solver
Amazon
Memphis, TN
05.2019 - 08.2022
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Updated and maintained comprehensive library of training resources, accessible to all employees.
- Empowered employees to take charge of their learning paths with personalized development plans.
- Analyzed training program effectiveness, making data-driven adjustments for continuous improvement.
- Designed interactive e-learning courses to improve employee engagement and knowledge retention.
- Facilitated mentorship programs, pairing seasoned professionals with newcomers for enhanced learning opportunities.
- Negotiated with external training providers to secure high-quality programs at cost-effective rates.
- Developed feedback system for training sessions, leading to more targeted and effective educational content.
- Championed adoption of mobile learning tools, facilitating on-the-go training opportunities.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Enhanced interdepartmental communication skills through targeted workshops, improving project outcomes.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Improved learning outcomes with integration of multimedia resources into training materials.
- Pioneered recognition program for outstanding employee development achievements, motivating team to excel in their learning journeys.
- Conducted needs assessments to tailor training programs that address specific skills gaps.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Organized company-wide seminars on emerging industry trends, keeping team ahead of curve.
- Fostered culture of continuous improvement, leading workshops on innovative teaching methods.
- Led transition to virtual learning platforms, ensuring uninterrupted training during remote work periods.
Education
Southwind High School
Memphis, TNSkills
- Alarm systems
- Security management
- Security audits
- Surveillance systems
- Security personnel training
- Daily incident reporting
- Skilled in conflict resolution
- Security team management
- Safety and security regulations
Certification
Food serv safe certification.
C.P.R Certification
A.E.D Certification
Security guard license
Timeline
Security Shift Supervisor
GardaWorld Security
08.2021 - Current
Learning Ambassador and Problem Solver
Amazon
05.2019 - 08.2022
Assistant Manager
Wendys Restaurant
01.2016 - 08.2023
Southwind High School