ALINA C. RAMNARINE

The Above Wing Coordination Center holds the responsibility of representing Dept. 125 interests in collaboration, tactical planning, and network strategy in LGA. We manage the reliability of the schedule and customer interest during both regular and irregular operations, with the goal of minimal impact on our customers.

We are the first point of contact for the Above Wing Team when a situation develops that has the potential to impact our customers and team members. We serve as Dept. 125 advocates, having the responsibility to discuss, develop, and deploy solutions with LGA ACC personnel to ensure that our department’s best interests are addressed.

The coordinator role consists of behind-the-scenes and on-the-floor assistance using many different technologies (including DLTerm, Citrix, Viper, Dashboard, and others) — coordinating the day-to-day AW operations while focusing on seamless travel experience and on-time turnaround performance.

The prime focus of AWCC is the customer, ensuring that all options are available to cope with whatever disruptions that may develop. Coordinators will be fully trained on all RTSM and Customer Experience processes.

• Assist and transport passengers requiring wheelchair assistance to/ from assigned gate and from assigned arriving flights.
• Safely lifts special needs passengers up/down stairs, seats of the aircraft in/out of the wheelchair.
• Assist passengers with completing documentation in order to be processed by US Customs.

providing customer service, operating a cash register, and maintaining the store, which involves stocking shelves, keeping areas clean, and creating displays. The role also includes tasks like managing sales transactions, assisting with inventory, and ensuring compliance with store policies and local laws. Some positions may require additional duties, such as handling photo services or, in a pharmacy setting, assisting with prescriptions.