Alina Dulal
Louisville,KY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
Louisville, KY
05.2023 - Current
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed sales transactions to prevent long customer wait times.
- Monitored customer order process and addressed customer issues.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Performed other duties as assigned by management.
- Presented products and services to prospective and existing customers to meet client needs.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Welcomed customers, offering assistance to help find store items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Customer Service Associate
Kohls Store
Louisville , KY
04.2021 - 09.2021
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
Education
Bachelor of Science - Biology
Bellarmine University
Louisville, KY04-2027
High School Diploma -
Fern Creek High School
Louisville, KY06-2023
Skills
- Time Management Skills
- Issue Resolution
- Customer Assistance
- Cash Handling
- ID Verification
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Nepali
Native/ Bilingual
Timeline
Cashier
Walmart
05.2023 - Current
Customer Service Associate
Kohls Store
04.2021 - 09.2021
Bachelor of Science - Biology
Bellarmine University
High School Diploma -
Fern Creek High School