Alina Galvan
Fayetteville,NC
Summary
Dedicated to maximizing satisfaction and retention with proactive attention to customer needs. Skilled in resolving inquiries with excellent problem-solving abilities and attention to detail. Adept at multitasking, managing time efficiently, and consistently exceeding performance targets. Strong communicator with a decisive problem-solving mindset and an enthusiastic attitude.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
AAFES
10.2021 - Current
- Researched customer inquiries and provided accurate solutions
- Resolved customer concerns efficiently with a focus on retention
- Answered inbound calls to assist customers with various needs
- Provided empathetic and effective recommendations
- Processed orders, applications, and requests accurately
- Managed documentation for contracts and transactions
Team Trainer / Member Service Representative
Chick-fil-A
03.2018 - 08.2021
- Provided individualized coaching to employees
- Adapted training strategies to meet evolving team needs
- Maintained strong work ethic and punctuality
- Assisted in optimizing operations through teamwork
- Restocked supplies to maintain workflow
Hostess / Hostess Trainer
Texas Roadhouse Restaurant
05.2017 - 07.2018
- Managed seating charts to optimize dining experience
- Escorted guests to tables and provided menus
- Answered customer inquiries about restaurant services
- Organized reservations and special events
Education
Dual associate's degree - arts and general education
Skills
- Interpersonal Communication
- Multitasking & Organization
- Written Communication
- Call Center & Customer Support
- Staff Training & Development
- Money Handling & Order Processing
- Problem-Solving & Conflict Resolution
Community Service
- Special Olympics
- Dorothy Gilmore Center
- The American Heart Association
- The Wounded Warrior Project
- Autumn Care Rest Home
- Bill Crisp Senior Center
- Toys for Tots
Core Competencies
- Customer Satisfaction & Retention
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Communication & Active Listening
- Attention to Detail & Accuracy
- CRM Software & Order Processing
- Data Entry & Documentation
- Team Collaboration & Independent Work
Timeline
Customer Service Representative
AAFES
10.2021 - Current
Team Trainer / Member Service Representative
Chick-fil-A
03.2018 - 08.2021
Hostess / Hostess Trainer
Texas Roadhouse Restaurant
05.2017 - 07.2018
Dual associate's degree - arts and general education
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