Alina Garcia
Charlotte,NC
Summary
Meticulous individual with the ability to handle multiple tasks at once, outstanding professional communication, over 10 years experienced customer service, ambitious, quick learner, ability to work under pressure and well with others making decisions that will benefit the company and its needs, leader with management experience, organized and proactively creative. History of completed assignments/tasks effectively unsupervised.
Overview
14
14
years of professional experience
Work History
Barber / Stylist
Charlotte Barber & Beard
Charlotte, NC
05.2022 - Current
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Provided comprehensive hair treatments for various types of hair.
- Evaluated client's hair and physical features to determine style and cut plans.
- Scheduled appointments for customers using internal software system.
- Collected payment from customers and scheduled next appointments.
- Greeted each client and asked questions to determine fashion needs.
UPS Hub Manager
UPS
Charlotte, NC
05.2019 - 09.2021
- Developed and implemented operational procedures for efficient workflow.
- Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
- Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
- Ensured compliance with safety regulations and company policies.
- Maintained inventory levels by forecasting demand and ordering supplies accordingly.
- Provided leadership support to motivate employees during peak periods of activity.
Graphic Designer
UPS Franchise Store
Indian Trail And Concord, NC
11.2016 - 10.2020
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Produced promotional displays, packaging and marketing collateral for retail environments.
- Researched competitive products and services to identify opportunities to improve customer experience through design changes.
- Contributed ideas to brainstorming sessions regarding new products or features.
- Liaised with printers to ensure accuracy of final prints.
- Assisted in selecting colors, images, text style and layout for each project.
- Proofread all material prior to submission ensuring accuracy of content.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Submitted design ideas to plan projects with customers and managers.
Server Manager
Francesco's Pizzeria & Restaurant
Indian Trail, NC
09.2015 - 04.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Back of House Team Member /Crew Kitchen Staff Member
Cowfish Sushi Burger Bar
Charlotte, NC
04.2014 - 09.2015
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Supported chefs in food production, ensuring that all dishes were cooked to customer satisfaction.
- Stocked kitchen with necessary supplies, such as food items and cleaning products.
- Ensured compliance with health and safety regulations within the kitchen environment.
- Monitored stock levels and communicated when ordering was required.
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Disposed of rubbish in accordance with company policies.
- Set up serving stations prior to meal service periods.
- Checked deliveries against invoices for accuracy and quality assurance purposes.
- Plated dishes according to recipes provided by head chef.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
Crew Trainer
McDonald's
Indian Trail, NC
05.2011 - 10.2013
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
Print Specialist
Standard Register
Monroe, NC
06.2010 - 06.2012
- Performed troubleshooting on printers and other printing equipment to ensure optimal performance.
- Set up and operated digital presses for large format printing projects.
- Calibrated print settings to meet specific requirements of customers.
- Maintained a clean work area and ensured all safety protocols were followed while operating the press.
- Scheduled jobs according to customer needs, ensuring timely delivery of finished products.
- Analyzed customer artwork for proper resolution, color space selection, file format compatibility.
- Tested various papers and substrates to determine best results for each job order.
- Monitored output quality throughout entire production process from pre-press through shipping.
- Completed complex projects within tight deadlines while maintaining focus on detail oriented tasks.
- Managed multiple jobs simultaneously while remaining organized and efficient at all times.
- Examined and produced specific job orders.
- Tracked and organized warehouse inventory and accepted and stocked paper and supplies for shipments.
Education
Cosmetology Certificate - Cosmetology
Paul Mitchell Cosmetology
Charlotte, NC06-2021
Graphic Design Certificate - Graphic Design
Kings College
Charlotte, NC06-2015
High School Diploma -
Sun Valley High School
Monroe, NC06-2010
Cosmetology Certificate - Cosmetology
Walter Bickett Cosmetology
Monroe, NC06-2010
Skills
- Promotions understanding
- Outstanding customer service
- Appointment Scheduling
- Work area sanitation
- Clipper Techniques
- Call Management
- Product Knowledge
- Complaint resolution
- Account updating
- Consultative Sales
- Currancy Collection
- Order Processing
- Client Needs Assessment
Timeline
Barber / Stylist
Charlotte Barber & Beard
05.2022 - Current
UPS Hub Manager
UPS
05.2019 - 09.2021
Graphic Designer
UPS Franchise Store
11.2016 - 10.2020
Server Manager
Francesco's Pizzeria & Restaurant
09.2015 - 04.2017
Back of House Team Member /Crew Kitchen Staff Member
Cowfish Sushi Burger Bar
04.2014 - 09.2015
Crew Trainer
McDonald's
05.2011 - 10.2013
Print Specialist
Standard Register
06.2010 - 06.2012
Cosmetology Certificate - Cosmetology
Paul Mitchell Cosmetology
Graphic Design Certificate - Graphic Design
Kings College
High School Diploma -
Sun Valley High School
Cosmetology Certificate - Cosmetology
Walter Bickett Cosmetology