David Brown
Kansas City,MO
Summary
Knowledgeable Owner / Operator with over 25 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Hardworking employer with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
The Barber Parlor 85 / Captions Barber Lounge
Kansas City, MO
03.2019 - Current
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Monitored stock levels of products used in services offered at the salon.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
Superintendent
Kansas City Missouri Water Department
Kansas City, MO
10.2000 - Current
- Manage half million dollar budget
- Manage and order supplies for storeroom
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Create work crew schedules and delegated assignments.
- Trained and monitored employees to teach daily tasks and improve performance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Oversee employee productivity to enforce efficient use of materials and equipment.
- Resolved conflicts between contractors or between contractor and client efficiently and professionally.
- Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
- Ensured that all subcontractors are in compliance with contract documents by conducting regular inspections of their workmanship.
- Coordinated material procurement processes with suppliers while ensuring timely delivery of materials at job sites.
- Collaborated with engineers, architects and other professionals to discuss plans and resolve design issues.
Barbershop Manager
Cass Creative Cuts
Belton, MO
02.2015 - 03.2019
- Ensured shop staff adhered to all health and safety regulations.
- Handled customer complaints in a professional manner.
- Performed regular maintenance on tools and equipment within the shop.
- Supervised daily operations of the barbershop, ensuring smooth functioning.
- Tracked customer feedback through surveys and social media platforms.
- Kept up-to-date with industry trends and best practices in barbering services.
- Communicated regularly with senior management regarding progress updates.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Handled incoming phone calls and scheduled appointments.
- Utilized diverse knowledge to style hair as requested.
Barber Apprentice
Metro Barber College
Kansas City, MO
08.2007 - 11.2014
- Assisted senior barbers with their duties such as providing shaves and haircuts to clients.
- Cleaned and sterilized tools and equipment before each use.
- Maintained cleanliness of the workspace by sweeping, mopping and wiping down surfaces.
- Followed safety protocols when handling sharp objects like scissors, razors and clippers.
- Mastered basic techniques for cutting men's hair including fades, tapers, scissor cuts, blowouts and more.
- Performed styling services such as applying pomades, waxes or gels to achieve desired looks.
- Learned advanced barbering skills such as beard trims and shaping facial hair styles.
- Attended educational seminars to stay up-to-date with latest trends in the industry.
- Recommended additional services that could benefit clients' hairstyle goals.
Education
Certificate Of Completion - Barbering
State Barber College
Kansas City, KS12-1997
High School Diploma -
Southwest High School
Kansas City, MO05-1989
Fashion Design
Penn Valley Community College
Kansas City, MOSkills
- Staff Management
- Employee Training
- Appointment Scheduling
- Customer Retention
- Data Management
- Performance Improvement
- Revenue Generation
- Schedule Management
- Hygiene Standards
- Strategic Planning
- Inventory Control
- Business Development
- Goal-Oriented
- Financial Management
- Processes and Procedures
- Staff Development
- Staff Discipline
Certification
- Business License
- Owner /Operator Certification
Timeline
Salon Owner/Operator
The Barber Parlor 85 / Captions Barber Lounge
03.2019 - Current
Barbershop Manager
Cass Creative Cuts
02.2015 - 03.2019
Barber Apprentice
Metro Barber College
08.2007 - 11.2014
Superintendent
Kansas City Missouri Water Department
10.2000 - Current
Certificate Of Completion - Barbering
State Barber College
High School Diploma -
Southwest High School
Fashion Design
Penn Valley Community College
- Business License
- Owner /Operator Certification
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