Alina Mekhtiieva

• Manage and coordinate housing inspections, ensuring all properties meet standards before move-ins and after move-outs.
• Oversee the move-in and move-out process, including scheduling, documentation, and resident communication.
• Assist residents with questions, concerns, and service requests, providing excellent customer service and timely solutions.
• Collaborate with maintenance and office teams to address issues quickly and maintain a high level of resident satisfaction.
• Maintain accurate records in housing systems and support compliance with company and military housing requirements.
• Contribute to team efficiency by identifying process improvements and supporting coworkers during high-volume periods.

• Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
• Trained new employees on office protocols, systems usage, and customer service standards
• Responded promptly to emails and correspondence from clients, vendors, and internal staff members
• Coordinated scheduling of meetings, conferences, and appointments, effectively managing calendars for multiple executives

• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.

During my tenure as the Front Desk Manager at Seashell Motel, I effectively supervised front desk operations and ensured efficient guest check-in and check-out processes. My role involved:

• Leading and motivating the front desk team to deliver exceptional customer service.
• Managing room reservations, ensuring accuracy, and addressing guest preferences.
• Resolving guest issues and inquiries promptly to maintain high guest satisfaction levels.
• Collaborating with different departments to ensure a seamless and enjoyable guest experience.