Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alina Melendez

Winter Springs,FL

Summary

Experienced Production Supervisor with over seven years in manufacturing leadership and a strong interest in switching to a new career. Skilled in improving production efficiency, managing resources effectively, and leading teams to meet customer satisfaction targets. Proven ability to build positive client relationships and deliver high-quality service. Excellent problem-solving skills and a history of making processes more efficient. Adaptable and ready to take on new challenges. Looking for a dynamic role where I can use my production and customer service skills to contribute to the success of an innovative organization in a different industry.

Overview

24
24
years of professional experience

Work History

Production Supervisor

Gale Pacific USA
Altamonte Springs, FL
11.2018 - 12.2023
  • Oversee the planning, organization, and production of high-quality products within the department
  • Coordinated production requirements with material handling, logistic, and staffing functions
  • Supported safety programs to reduce and cut employee injuries
  • Reviewed individual employee performance to correct issues and enhance productivity
  • Monitored equipment, checked supplies, and coordinated workforce to meet expected demand
  • Established and updated production schedules to meet changing demands
  • Oversaw inventory and physical counts and perform periodic cycle counts to verify outgoing orders
  • Recommended and implemented measures to improve production methods and quality of products
  • Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.

Customer Service Lead Representative

Gale Pacific USA
Altamonte Springs, FL
10.2015 - 11.2018
  • Answered incoming calls and emails, provided frontline customer support, helped with product and service transactions
  • Proactively showed opportunities for process improvements and implemented strategies to enhance customer satisfaction
  • Developed strong customer relationships to encourage repeat business with companies such as Home Depot and Lowes
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Promoted high customer satisfaction and product knowledge to resolve escalated issues promptly and effectively
  • Led a team of customer service representatives, supplying guidance and support to ensure outstanding customer experiences
  • Recognized for my ability to manage escalated customer issues and supply timely resolutions effectively.

Customer Service Assistant

AppleOne Employment Services
Altamonte Springs, FL
10.2014 - 10.2015
  • Employment assignment with company Gale Pacific position Customer service agent

Import specialty accounts

Vandergrift
Clark, NJ
07.2013 - 08.2014

Import Coordinator

AIT Worldwide Logistics
Orlando, FL
09.2012 - 06.2013

Ocean Import Coordinator

Geodis Wilson
Edison, NJ
04.2010 - 07.2012

Air import coordinator

DSV – Global transport and logistics
Clark, NJ
10.2006 - 06.2009

Air import coordinator

Hellmann Worldwide Logistics
Edison, NJ
09.2005 - 10.2006

Lead Cargo agent & Administration assistant

Air General Inc.
Newark, NJ
09.1999 - 08.2005

Education

Diploma of education -

Elizabeth High School
01.1992

Skills

  • Team Collaboration and Leadership
  • Coordinating Daily Operations
  • Safety Procedures
  • Logistic operations
  • Problem solving
  • Manufacturing Operations
  • MS Office
  • Customer Service
  • Bilingual - Fluent in Spanish
  • Excel
  • Data entry
  • Benefits Knowledgeable
  • Recruiting
  • Performance Evaluation
  • Employee Relations
  • Time and Labor Control
  • People-Oriented

Languages

Spanish
Professional

Timeline

Production Supervisor

Gale Pacific USA
11.2018 - 12.2023

Customer Service Lead Representative

Gale Pacific USA
10.2015 - 11.2018

Customer Service Assistant

AppleOne Employment Services
10.2014 - 10.2015

Import specialty accounts

Vandergrift
07.2013 - 08.2014

Import Coordinator

AIT Worldwide Logistics
09.2012 - 06.2013

Ocean Import Coordinator

Geodis Wilson
04.2010 - 07.2012

Air import coordinator

DSV – Global transport and logistics
10.2006 - 06.2009

Air import coordinator

Hellmann Worldwide Logistics
09.2005 - 10.2006

Lead Cargo agent & Administration assistant

Air General Inc.
09.1999 - 08.2005

Diploma of education -

Elizabeth High School

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Alina Melendez