Alina Nguyen
Greenville ,SC
Summary
Driven by a proven track record in management and customer service, I excel in enhancing sales and customer satisfaction. At Metro by T-Mobile, I surpassed monthly sales targets and led team training, demonstrating strong communication and POS system proficiency. My approach focuses on impactful results and building lasting customer relationships, leveraging both hard and soft skills to achieve business goals.
Overview
5
5
years of professional experience
Work History
Sales Representative
Seven Eleven
12.2023 - Current
- Greeted customers and ensured a happy shopping experience
- Played a critical role in training new employees
- Repeatedly had highest sales
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Server
Hachi Express
03.2023 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Manager
Metro by T-mobile
12.2019 - 01.2023
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Exceeded monthly sales goals
- Maintained up to date knowledge on devices and promotions offered
Education
Associate Of Science - Occupational Therapy
Greenville Technical College
Greenville, SCSouth Carolina Virtual Charter School
Columbia06.2018
Skills
Management
Customer service
Inventory Management
POS systems
Communication
Hospitality
Timeline
Sales Representative
Seven Eleven
12.2023 - Current
Server
Hachi Express
03.2023 - 01.2024
Manager
Metro by T-mobile
12.2019 - 01.2023
Associate Of Science - Occupational Therapy
Greenville Technical College
South Carolina Virtual Charter School