Alina Perez
7930 Nw 12 St,FL
Summary
Dynamic customer service professional at UniVista Insurance, excelling in problem resolution and client relations. Skilled in enhancing customer satisfaction through effective communication and active listening. Recognized for streamlining workflows and improving service delivery, fostering loyalty and repeat business. Proficient in data management and payment processing.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
UniVista Insurance
06.2018 - Current
- Assisted customers with inquiries, resolving issues efficiently and professionally.
- Maintained customer records in system, enhancing data accuracy and retrieval.
- Collaborated with team members to streamline workflows and improve service delivery.
- Educated clients on policy options, fostering informed decision-making regarding coverage.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed policy renewals, ensuring timely communication with clients to maintain coverage continuity.
- Collaborated with underwriters to negotiate optimal coverage terms, ensuring the best possible protection for clients at competitive rates.
- Reviewed, shopped and processed renewals.
Assistant Manager
Burger King
10.2014 - 05.2018
- Developed training programs for new hires, improving onboarding processes and staff competency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of operations within the store.
Education
High School Diploma - Accounting
Antonio Guiteras
Cuba2013
Skills
Customer service
Active listening
Problem resolution
Call center experience
Computer proficiency
Payment processing
Client relations
Paperwork processing
Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
UniVista Insurance
06.2018 - Current
Assistant Manager
Burger King
10.2014 - 05.2018
High School Diploma - Accounting
Antonio Guiteras