Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alina Pichs

Bradenton

Summary

Dynamic Housekeeping Manager with extensive experience leading teams to achieve exceptional cleanliness and guest satisfaction. Proven ability to implement effective operational strategies that streamline processes and boost productivity, along with a successful track record in developing comprehensive staff training programs to elevate service standards. Recognized for maintaining high cleanliness benchmarks while adapting to the evolving demands of the hospitality industry, ensuring an outstanding guest experience at all times. Committed to fostering a motivated team environment that prioritizes excellence in service delivery.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Executive Housekeeper - Housekeeping

Legacy Hotel IMG Academy
Bradenton, FL
11.2021 - Current
  • Managed daily housekeeping activities, focusing on maintaining high cleanliness standards throughout guest accommodations and communal spaces.
  • Oversaw staffing levels and productivity management within housekeeping department to enhance operational efficiency.
  • Coordinated discussions with hotel department heads to address guest requests and ensure optimal maintenance of rooms and public areas.
  • Developed and executed efficient scheduling strategies aimed at maximizing staff productivity during high-demand periods.
  • Supported recruitment efforts through candidate interviews and oversight of training plan execution.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Coordinated ordering and inventory oversight of guest and cleaning supplies to maintain adequate stock levels and support service quality.
  • Delivered comprehensive training on safety protocols and operational procedures to enhance workplace compliance.
  • Developed and managed inspection plan to uphold quality standards for cleanliness in guest rooms and public areas during overnight kitchen operations.
  • Delivered significant accomplishments to enhance project outcomes and team performance.

Housekeeping Manager

Residence Inn by Marriott
Orlando, FL
07.2021 - 10.2021

Managed housekeeping activities to uphold quality standards and optimize operational efficiency.

  • Facilitated staff training sessions focused on enhancing service delivery and ensuring uniform operational practices.
  • Implemented optimized inventory management strategies to control supply levels and reduce operational costs.
  • Implemented regular inspections of guest rooms and public facilities to uphold rigorous cleanliness protocols and enhance overall guest experience.
  • Designed and executed inventory management systems for cleaning supplies, aiming to minimize waste and optimize costs.

Operation Manager Housekeeping

TSC: Hyatt/Residence Club Windward Pointe
Key West, FL
08.2019 - 06.2021
  • Managed daily housekeeping activities to maintain high-quality service and improve operational efficiency.
  • Fostered collaborative relationships with clients and team members to enhance strategic account growth efforts.
  • Administered budgets to maximize financial efficiency while investing in essential resources for business expansion.
  • Formulated strategic initiatives to enhance resource allocation and minimize operational costs.
  • Directed housekeeping staff in executing established protocols while consistently achieving high standards of cleanliness and guest satisfaction.
  • Conducted thorough assessments and revisions of safety measures to foster a culture of safety among staff.
  • Implemented optimized inventory management strategies to control supply levels and reduce operational costs.

Housekeeping Supervisor

The Service Companies: Hyatt/ Residence Club Sunset Harbor
Key West, FL
06.2017 - 08.2019
  • Supervised daily operations of housekeeping staff to ensure high standards of cleanliness and guest satisfaction.
  • Trained and mentored new team members on housekeeping protocols and best practices.
  • Implemented inventory control procedures for cleaning supplies, reducing waste and ensuring availability.
  • Conducted regular inspections of guest rooms and common areas, addressing issues promptly to maintain quality standards.
  • Resolved guest complaints effectively, enhancing overall service quality and guest experience.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Corporate Attorney

Santa Clara Law Firm III
Santa Clara, Cuba
08.2012 - 02.2017
  • Provided strategic advice to clients on corporate governance and compliance matters to ensure regulatory adherence.
  • Analyzed and refined complex commercial contracts, ensuring alignment with organizational objectives and risk management protocols.
  • Executed comprehensive due diligence processes for mergers and acquisitions transactions.
  • Facilitated resolution of corporate disputes and litigation on behalf of clients to protect their interests.
  • Conducted comprehensive training sessions to enhance staff knowledge of legal updates and best practices.
  • Engaged with cross-functional teams to harmonize legal strategies with organizational objectives.
  • Facilitated negotiation and drafting of complex contracts for high-profile clients, safeguarding their interests.
  • Supported client navigation during restructuring initiatives aimed at enhancing operational performance.
  • Assessed potential risks linked to business transactions and delivered strategic guidance accordingly.
  • Optimized internal processes by streamlining document management systems to enhance operational efficiency.
  • Counseled executive leadership on corporate governance strategies to uphold compliance with laws and regulations.
  • Attended workshops and seminars to deepen understanding of evolving corporate law standards and practices.
  • Facilitated collaboration with human resources to establish effective employment relationships.

Education

B.A. - Law

Central University Marta Abreu of Las Villas
Santa Clara, Cuba

Skills

  • Proficient in Spanish and English
  • Skilled in Excel, PowerPoint, and Word applications
  • Honest and enthusiastic team player
  • Goal-oriented teamwork
  • Adaptability in prioritization
  • Strong prioritization skills
  • Task delegation
  • Inventory control
  • Health and safety regulations
  • Staff scheduling

Certification

Commissioned Notary Public in the State of Florida

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Executive Housekeeper - Housekeeping

Legacy Hotel IMG Academy
11.2021 - Current

Housekeeping Manager

Residence Inn by Marriott
07.2021 - 10.2021

Operation Manager Housekeeping

TSC: Hyatt/Residence Club Windward Pointe
08.2019 - 06.2021

Housekeeping Supervisor

The Service Companies: Hyatt/ Residence Club Sunset Harbor
06.2017 - 08.2019

Corporate Attorney

Santa Clara Law Firm III
08.2012 - 02.2017

B.A. - Law

Central University Marta Abreu of Las Villas