Summary
Overview
Work History
Education
Skills
Personal Information
Name & contact
Languages
Timeline
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Lillian Santacruz

Lillian Santacruz

Bayou la Batre,United States

Summary

Hardworking individual seeks opportunity to capitalize on hospitality leadership abilities. Engages teams with energy and enthusiasm to maintain productive operations. Observes confidentiality whilst processing large amounts of information under high-stress circumstances. Highly skilled communicator committed to delivering real-time interpretation services for business clients.

Overview

2025
2025
years of professional experience

Work History

Housekeeper/Housekeeping and Laundry Attendant

Knollwood Nursing Home
11.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

Telephone Operator

Mostellar Medical Center
05 2022 - 10 2023
  • Answered calls within required timeframe to meet established quality standards.
  • Handled incoming and outgoing calls
  • Performed operator functions by connecting and transferring calls and setting up conference calls.
  • Updated and maintained daily call logs using proprietary software.
  • Received and delivered phone messages to designated recipients.
  • Booked and canceled appointments
  • Translated calls from Spanish to English

Public Works

City of Bayou la Batre
11.2023 - 08.2024
  • I took pride in providing my community with a clean environment
  • Managed company purchases
  • Provided documentation to City Hall of work that was completed
  • Monitored inventory
  • Monitored bar expenses and operations to minimize costs.

Education

High School Diploma -

Theodore High School

Skills

  • Outgoing personality
  • Strong communication
  • Inventory control
  • Customer Service
  • Excellent at operating under stressful events
  • Fluent in both Spanish/English
  • Able to type 40 WPM
  • Date entry
  • Proficient in MS Office

Personal Information

Name & contact

Languages

Spanish
Professional Working

Timeline

Housekeeper/Housekeeping and Laundry Attendant

Knollwood Nursing Home
11.2024 - Current

Public Works

City of Bayou la Batre
11.2023 - 08.2024

Telephone Operator

Mostellar Medical Center
05 2022 - 10 2023

High School Diploma -

Theodore High School

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Lillian Santacruz