Alina Pniak
Auburn,Washington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Lounge Attendant
Sodexo USA
Seattle, Washington
07.2023 - 07.2024
- Welcomed and checked guests into business and first class British Airways lounge at Sea-Tac Airport using BA Fly Check-In.
- Provided customer service, answering ticketing inquiries.
- Role included serving, clearing, and cleaning the tables while providing exceptional dining room service
- Promoted customer comfort through customer interactions and effective staff communication in a fast paced customer service environment
Waitress
Risto Bar Orso Bianco
Craveggia, VB, Italy
03.2022 - 01.2023
- Filled customer orders efficiently, often in times of heavy customer traffic
- Developed positive relationships with regular customers through friendly conversation.
Wait Staff Supervisor
YAVIR Restaurant and Bar
Kadyshche, Volyn Olast, Ukraine
04.2018 - 02.2022
- Promoted excellent customer experience in a fast paced, high-end restaurant, stepping in to help the wait staff during peak hours.
- Conducted regular staff meetings to communicate new initiatives, provide updates on organizational changes and discuss operational issues.
- Recruited, interviewed and hired new employees.
- Guided and supported staff operationally as well as in conflict resolution
Education
Bachelor of Arts - History
Lesya Ukrainka Volyn National University
Lutsk, Ukraine06-2017
Skills
- English, Ukrainian, Italian proficiency
- Passion for providing exceptional customer experience
- Experience of working in a fast paced customer service environment
- Problem-solving abilities
- Reliable and Trustworthy
- Adept and resourceful learner
Timeline
Lounge Attendant
Sodexo USA
07.2023 - 07.2024
Waitress
Risto Bar Orso Bianco
03.2022 - 01.2023
Wait Staff Supervisor
YAVIR Restaurant and Bar
04.2018 - 02.2022
Bachelor of Arts - History
Lesya Ukrainka Volyn National University
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