Joshua Smalling
Palestine,TX
Summary
Dynamic and reliable professional with extensive experience in customer service at Gameway. Proven ability to enhance guest relations through effective communication and problem-solving skills. Adept at maintaining high sanitation standards and fostering teamwork, ensuring a welcoming environment that elevates the overall guest experience.
Overview
7
7
years of professional experience
Work History
Lounge Attendant
Gameway
Dallas, TX
07.2023 - 04.2025
- Provided exceptional customer service and support in lounge area, enhancing guest experience.
- Maintained cleanliness and organization of lounge facilities to ensure a welcoming environment.
- Assisted guests with inquiries, demonstrating adaptability and effective communication skills.
- Monitored lounge inventory levels, coordinating with management for timely replenishment of supplies.
Valet Driver
FreedomPark Valet Parking
Dallas, TX
03.2024 - 06.2024
- Operated vehicles in a safe, efficient manner while providing excellent customer service to guests.
- Managed parking lot organization to maximize space utilization and streamline vehicle retrieval processes.
- Conducted thorough inspections of vehicles upon arrival and departure to identify damage or necessary maintenance.
- Assisted guests with luggage and special requests to enhance overall experience during their visit.
IPad Technician
Prospect Airport Services
Dallas, TX
03.2023 - 07.2023
- Operated and maintained ground support equipment to ensure timely aircraft servicing.
- Conducted regular inspections of equipment to identify maintenance needs and improve operational efficiency.
- Trained new technicians on safety protocols and standard operating procedures for equipment use.
- Collaborated with team members to streamline workflow processes, enhancing overall service delivery.
Employee
Taco Casa Milner
Northlake, TX
07.2018 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TXSkills
- Sales experience
- Cash handling proficiency
- Sanitation standards
- First aid training
- Guest relations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Warm and friendly
- Reliable and trustworthy
- Flexible and adaptable
- Professional attitude
- Personable and friendly
Timeline
Valet Driver
FreedomPark Valet Parking
03.2024 - 06.2024
Lounge Attendant
Gameway
07.2023 - 04.2025
IPad Technician
Prospect Airport Services
03.2023 - 07.2023
Employee
Taco Casa Milner
07.2018 - 08.2022
High School Diploma -
Byron Nelson High School