Cindy Rodriguez
El Segundo,CA
Summary
Dynamic hospitality professional with extensive experience at Marriott, excelling in guest relations and customer service. Proven ability to enhance guest satisfaction through effective teamwork and exceptional food and beverage sales. Skilled in cash handling and maintaining sanitation standards, consistently creating memorable experiences for guests while managing high-pressure situations with a warm, friendly demeanor.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lounge Attendant
Marriott
- Monitored lounge activities, ensuring guest comfort and adherence to service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of lounge area, enhancing overall guest experience.
- Collaborated with management to develop strategies for improving lounge services and amenities.
- Provided support during special events in the lounge, helping create memorable experiences for attendees.
- Monitored access control systems for adherence to security protocols while allowing authorized guests entry into the lounge.
- Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
- Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders as needed.
- Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
Server
Marriott
06.2022 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Efficiently processed food and beverage orders using POS systems for accuracy.
- Collaborated with kitchen staff to ensure timely meal delivery and presentation.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in training new servers on menu items and service protocols.
- Adapted to fast-paced environment, managing high-volume service during peak hours.
- Resolved guest complaints promptly, ensuring positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Runner
Marriott
08.2013 - 06.2022
- Delivered food orders efficiently to tables, ensuring prompt service and guest satisfaction.
- Assisted kitchen staff by coordinating order flow, enhancing overall service speed.
- Maintained cleanliness and organization of dining areas to promote a welcoming environment.
- Collaborated with front-of-house team to accurately communicate special requests and dietary needs.
- Monitored inventory levels of food supplies, reporting shortages to management for timely replenishment.
- Engaged with guests to ensure positive dining experiences, addressing concerns promptly and professionally.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Housekeeper
Marriott
05.2011 - 08.2013
Skills
- Sales experience
- Cash handling proficiency
- Sanitation standards
- First aid training
- Guest relations
- Table setting expertise
- Menu presentation
- Foreign language fluency
- Food and beverage sales
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Warm and friendly
- Professional attitude
- Personable and friendly
- Cleaning and sanitizing
- Multitasking
- Organizational skills
- Safe food handling
- Cash handling
Certification
California food handler certificate
RBS Alcohol certificate
Languages
Spanish
Elementary
English
Elementary
Timeline
Server
Marriott
06.2022 - Current
Food Runner
Marriott
08.2013 - 06.2022
Housekeeper
Marriott
05.2011 - 08.2013
Lounge Attendant
Marriott