Maliza Ramjiawan Sukhram
South Ozone Park ,NY
Summary
Dynamic and customer-focused professional with experience at FLIK Hospitality, excelling in enhancing guest experiences through exceptional service and effective multitasking. Proven ability in cash handling and maintaining sanitation standards, while training new staff to uphold high operational efficiency. Committed to delivering quality and satisfaction in fast-paced environments.
Hospitality professional with keen eye for detail and commitment to creating exceptional guest experiences. Skilled in maintaining high standards of cleanliness and comfort, ensuring seamless and enjoyable environment for all guests. Known for strong team collaboration and adaptability, consistently meeting and exceeding guest expectations while supporting team goals.
Overview
5
5
years of professional experience
Work History
Lounge Attendant
FLIK Hospitality
06.2022 - 10.2024
- Maintained cleanliness and organization of lounge area to enhance guest experience.
- Assisted guests with inquiries and provided exceptional customer service to ensure satisfaction.
- Prepared and replenished refreshments, ensuring availability of high-quality offerings for patrons.
- Monitored inventory levels, reporting shortages to manage supplies effectively.
- Trained new team members on operational procedures and best practices for efficiency.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Barista
M&R Terminal 1
05.2019 - 06.2022
- Trained new staff on beverage preparation and customer service standards.
- Managed inventory levels, ensuring product availability and freshness.
- Enhanced customer experience by providing personalized recommendations.
- Operated espresso machines and maintained equipment for optimal performance.
- Resolved customer complaints swiftly, enhancing overall satisfaction rates.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
John Adams H.S
Ozone Park, NY06-2011
Skills
- Sales experience
- Cash handling proficiency
- Sanitation standards
- First aid training
- Customer service
- Multitasking
- Safe food handling
Timeline
Lounge Attendant
FLIK Hospitality
06.2022 - 10.2024
Barista
M&R Terminal 1
05.2019 - 06.2022
High School Diploma -
John Adams H.S