Alina Roberts
Brooklyn,NY
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Trainer
Shake Shack
09.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Marketing & Events Intern
City Parks Foundation
05.2024 - 08.2024
- Supervised volunteers who assisted with setup and takedown tasks at various events.
- Analyzed data from past events to identify areas of improvement for future events.
- Organized catering services according to established guidelines for each individual event.
- Designed flyers and emails campaigns to promote events
Shift Manager
McDonald's
09.2021 - 01.2024
- Led a team of 15 employees per shifts, ensuring smooth operations and consistently meeting sales targets
- Implemented upselling strategies and promotions, increasing average transaction value and daily sales revenue
- Monitored inventory and product availability to maximize sales opportunities and reduce waste
- Handled cash management and daily sales reporting, ensuring accurate financial accountability
Education
Bachelor of Arts - Psychology
City College of New York
New York, NYSkills
- Community Relations & Outreach
- Sales & Upselling Techniques
- Costumer Engagement
- Inventory& Staff Training
- Adaptability
- Time Management & Multitasking
Timeline
Trainer
Shake Shack
09.2024 - Current
Marketing & Events Intern
City Parks Foundation
05.2024 - 08.2024
Shift Manager
McDonald's
09.2021 - 01.2024
Bachelor of Arts - Psychology
City College of New York
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