Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alina Rotaru

Miami,FL

Summary

Highly motivated, always ready to learn new things, hardworking, flexible and passionate customer-oriented team member with strong background in customer relations and administrative support. Detail-oriented team player with strong organizational and problem-solving skills, ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Restaurant Cashier

Pizzeria Da Totò
01.2009 - 03.2013
  • Performed cash and card transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and multitasking (interact with customers by phone and in person, accounting and cash, kitchen management)
  • Encouraged customers to make additional purchases by highlighting current deals.

Hotel Receptionist

Hotel Contà
11.2013 - 06.2021


  • Completed check-ins and check-outs.
  • Organized and scheduled incoming reservations daily by call, email, online platforms or social media.
  • Managed every conversation, need, request, problem or concern of guests from their arrival at the hotel throughout their stay, ensuring they had the best stay possible.
  • Collected room deposits, fees, and payments.
  • Managed the administrative and financial part.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored hotel's budget and financial records.
  • Kept track of all the goods needed for front/back office, breakfast, laundry and rooms on a daily basis and managed orders with all the various suppliers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Monitored staff performance and provided feedback and guidance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Implemented marketing and promotional initiatives to increase occupancy by finding and contacting new tour operators, travel agencies and companies to finalize new collaborations.


Cultural Exchange in USA

Cultural Care
06.2021 - Current


  • Built positive and nurturing environments to support child social and emotional growth.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Handled everyday challenges, tantrums, stressful or frustrating situations for children, with positivity, always trying to maintain calm and tranquility and teaching them how to deal with these situations or redirecting their attention to something else.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Organized different types of activities to enhance physical and intellectual development.
  • Assisted children with homework assignments and special projects across different subjects.
  • Taught children everyday skills and language.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Facilitated relationships with children and parents by developing caring and structured home environments.


Education

Associate of Science - Business Administration

Miami Dade College
Miami, FL

High School Diploma -

I.S.I.S.S FRANCESCO DA COLLO
Conegliano
07.2013

Skills

  • Verbal and Written Communication
  • Active Listening
  • Attention to detail and organization
  • Teamwork and leadership
  • Problem-Solving and critical thinking skills
  • Adaptability and Flexibility
  • Responsibility

Languages

Italian
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Limited Working
Russian
Elementary

Timeline

Cultural Exchange in USA

Cultural Care
06.2021 - Current

Hotel Receptionist

Hotel Contà
11.2013 - 06.2021

Restaurant Cashier

Pizzeria Da Totò
01.2009 - 03.2013

Associate of Science - Business Administration

Miami Dade College

High School Diploma -

I.S.I.S.S FRANCESCO DA COLLO

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