Alina Sabadasu
Alpine Expres
SACRAMENTO,CA
2
Languages
21
years of professional experience
Dynamic customer service manager with strong financial acumen and a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in problem-solving, communication, and leadership, driving impactful results through streamlined processes.
Work History
Owner
12 Years- Direct daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced company's market position by identifying and pursuing new business opportunities for coast to coast deliveries.
Front Desk/Office Management
2 Years 2 Months- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Facilitated communication between front and back office to ensure seamless collaboration.
- Maintained organized records of alterations, enhancing accuracy in tracking order statuses.
- Implemented inventory management system, improving supply ordering processes, reducing delays and increasing profitability.
- Streamlined office procedures for improved efficiency, resulting in reduced waiting times for clients.
Manager
5 Years 6 Months- Addressed tenant relations by resolving concerns and issues to maintain high satisfaction levels.
- Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
- Coordinated lease agreements, effectively negotiating terms to benefit both tenants and owners.
- Implemented marketing strategies to attract prospective tenants, increasing occupancy rates across properties.
- Conducted regular property inspections, identifying areas for improvement and implementing corrective actions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Agent Assistant
1 Year 4 Months- Managed client communications to ensure timely responses and accurate information delivery.
- Completed transactions with clients pertaining to their specific insurance needs for auto, home and life insurance.
- Assisted agents with policy administration and documentation.
- Coordinated appointment scheduling and follow-ups, improving client engagement and retention rates.
- Supported claims processing by gathering necessary documentation and facilitating communication with clients.
- Assisted in closing insurance policies by gathering necessary documentation from all involved parties.
- Delivered exceptional customer service.
Education
Bachelor of Science - Economics
Skills
Customer service management
Customer relations
Small business operations
Financial management
Languages
Romanian
Native or Bilingual
English
Full Professional
Timeline
Front Desk/Office Management
Valis Alterations
06.2024 - 08.2026Read More
Owner
Alpine Expres
10.2014 - CurrentRead More
Manager
Dick James Associates
04.2007 - 10.2012Read More
Agent Assistant
Farmers Insurance
11.2005 - 03.2007Read More
Universitatea De Vest Din Timisoara
Bachelor of Science from Economics
Read More