Alina Saburova
Las Vegas,NV
Summary
Highly motivated, highly talented, trilingual with experience in Banking, Hospitality, Fashion & Retail Departments Sales, and a Professional Table Tennis athlete. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
4
4
Languages
Work History
slots assistant manager
Red Rock casino
01.2021 - 01.2024
- Constructed numerous tools to increase the efficiency for quicker guest service
- Promote and maintain the highest integrity and the premier Guest service
- Train, coach, and maintain a positive working relationship with slot department and other departments
- Managed daily collection from slot machines & generated & submitted reports of all earnings to corporate office
- Maintain casino floor and supervise all slot operations in that area
- Overseeing activities of slot department workers
- Handled and settled any guest complaints
- Verified and approved big jackpot pay out.
slot marketing supervisor
Red Rock casino
01.2019 - 01.2020
- Manage day to day operations at the Rewards Center
- Handle guest’s complain’s and issues
- Assist Promotion Team with guest complains
- Lead the team of 12
- Conduct interviews.
Store Supervisor
Lorna jane
01.2018 - 01.2019
- Organized workflow and ensured that employees understood their duties and delegated tasks
- Managed the day-to-day tactical and long-term strategic activities within the business
- Assisted and oversaw the correct ringing of sales, counting cash drawers, completion of deposit slips, closing of registers, and filling out daily statement accounting sheets
- Assisted and oversaw the checking in of merchandise.
Front desk agent / Mentor
Bellagio Hotel and casino
01.2015 - 01.2016
- Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
- Recognized for ability to handle and resolve confrontational guest situations
- Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assisted Lobby Ambassadors and VIP desk
- Trained new hired employees.
front desk agent / pbx operator
Hilton Grand Vacations Club
01.2014 - 01.2015
- Checked people in and checked people out
- Room blocking and Due out reports were performed on graveyard shifts, Answered hotel phone calls serving to help guest’s needs
- Provided excellent customer service, tourism information and completed end of shift reports
- Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
front desk agent
wynn hotel and casino
01.2013 - 01.2014
- Checked people in and checked people out
- Gave directions around property and basic information about the property
- Settled and made corrections on guests bills.
bank teller
Wells fargo bank
01.2012 - 01.2013
- Promoted various financial products and assisted customers with opening new accounts
- Deposited large amount of cash and checks for customers
- Accurately and consistently balanced cash drawers and processed night deposits.
Education
Bachelors in International Business Management / Chinese -
University of Las Vegas, Nevada
01.2018
Double Associates Degree in Business Administration & International Business -
College of Southern Nevada
01.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Accomplishments
Table Tennis Professional
References
Available per request
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Persian
Limited Working
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balancePaid sick leavePaid time offHealthcare benefitsTeam Building / Company RetreatsPersonal development programsTimeline
slots assistant manager
Red Rock casino
01.2021 - 01.2024
slot marketing supervisor
Red Rock casino
01.2019 - 01.2020
Store Supervisor
Lorna jane
01.2018 - 01.2019
Front desk agent / Mentor
Bellagio Hotel and casino
01.2015 - 01.2016
front desk agent / pbx operator
Hilton Grand Vacations Club
01.2014 - 01.2015
front desk agent
wynn hotel and casino
01.2013 - 01.2014
bank teller
Wells fargo bank
01.2012 - 01.2013
Bachelors in International Business Management / Chinese -
University of Las Vegas, Nevada
Double Associates Degree in Business Administration & International Business -
College of Southern Nevada
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