Alina Santos
Harrisonburg,VA
Summary
Seasoned Member Advisor boasting rich background in providing exemplary service to members. Highly skilled at understanding member needs, identifying optimal solutions and maintaining strong relationships to foster loyalty. Demonstrated ability to positively affect member satisfaction rates through effective problem-solving. Known for aptitude in financial advising and commitment to excellence in all facets of customer interaction.
Overview
11
11
years of professional experience
Work History
Member Advisor
Commonwealth One Federal Credit Union
Harrisonburg, VA
06.2023 - Current
- Provided guidance to members on how to access and use credit union services, products, and resources.
- Assisted with account opening processes by verifying information, collecting required documents, and entering data into the system.
- Conducted financial transactions such as deposits, withdrawals, loan payments, transfers and check cashing.
- Educated members about available services including loans, mortgages, investments and insurance.
- Investigated customer complaints regarding service issues and responded accordingly.
Assistant General Manager
Aaron's Sales and Lease
Harrisonburg, VA
08.2016 - 06.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Created promotional campaigns to increase store traffic and generate revenue.
- Performed administrative tasks such as filing paperwork, preparing documents.
Monitoring Operator
Nexus Services
Verona, VA
05.2013 - 08.2016
- Monitored and maintained the security systems of a large facility, ensuring all access points were secure.
- Investigated incidents related to security breach alarms, determining appropriate response measures.
- Responded to emergency situations in an efficient manner, utilizing effective problem-solving skills.
Education
GED -
Harrisonburg High School
Harrisonburg, VA06-2005
Skills
- Effective Communication Skills
- Performance Tracking
- Financial Acumen
- Client Retention Strategies
- Training and coaching
- Issue Resolution
- Customer Support
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Member Advisor
Commonwealth One Federal Credit Union
06.2023 - Current
Assistant General Manager
Aaron's Sales and Lease
08.2016 - 06.2023
Monitoring Operator
Nexus Services
05.2013 - 08.2016
GED -
Harrisonburg High School
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