Alina Serrano
Dallas
Summary
Compassionate Veterinary Professional pursuing Associate of Science in Veterinary Technology. Delivered exceptional client communication and front desk operations in fast-paced environments through effective multitasking and organization. Focused on enhancing hands-on experience in animal care and veterinary support.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
City Vet
Dallas
10.2025 - Current
- Managed incoming calls, emails, and client inquiries to deliver professional and friendly customer service.
- Schedule appointments and direct communication to appropriate veterinary staff members
- Assisted with scheduling appointments for clients and visitors.
- Maintain organized front desk and lobby areas to create a clean and welcoming environment
- Support daily clinic operations in a fast-paced veterinary setting while prioritizing client satisfaction
- Support daily clinic operations in a fast paced veterinary setting while prioritizing client satisfaction
- Assisted with scheduling appointments for clients and visitors to ensure efficient service delivery.
Barista
Starbucks
Dallas
05.2025 - 10.2025
- Delivered high-quality customer service in fast paced environment while handling multiple tasks
- Cultivated positive relationships with customers through effective communication. with customers through strong communication and problem-solving skills
- Collaborated with team members to maintain efficient workflow during high - volume hours
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to enhance overall store efficiency.
Cashier
Chic-Fil-A
Dallas
11.2023 - 05.2025
- Assisted customers with orders , questions and products recommendations in a high volume setting
- Maintained Accuracy and efficiency while processing transactions and managing long lines
- Contributed to positive team environment through teamwork and dependable support Helped resolve customer concerns professionally while maintaining excellent service standards
- Provided exceptional customer service to enhance the dining experience for guests.
- Resolved customer inquiries and complaints with professionalism and empathy.
Education
High School Diploma -
W.T White Highschool
Dallas, TX05-2025
Associate of Science - Veterinary technology
Penn Foster College
Scottsdale, AZ07-2026
Skills
- Client Communication
- Veterinary front desk support
- Multiple phone systems
- Appointment Scheduling
- Customer service
- Team collaboration
- Task prioritization
- Organization and multitasking
- Microsoft office & mail communication
- Bilingual: English & Spanish
Timeline
Front Desk Receptionist
City Vet
10.2025 - Current
Barista
Starbucks
05.2025 - 10.2025
Cashier
Chic-Fil-A
11.2023 - 05.2025
High School Diploma -
W.T White Highschool
Associate of Science - Veterinary technology
Penn Foster College