Alina Tejeiro
Miami,FL
Summary
Senior application analyst with expertise in application integration and cross-functional collaboration. Proven track record in leading IT initiatives that enhance patient access and streamline workflows. Focused on driving project success and operational efficiency while delivering exceptional customer support through effective problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Application Analyst
Houston Methodist
Houston
09.2022 - Current
- Led the patient access team during the installation of Epic's access transformation decision trees.
- Implemented access transformation processes, providing guidance and training to analysts during transitions for smoother integration.
- Managed and launched multiple IT initiatives for healthcare providers focused on patient access projects.
- Coordinated outpatient department projects by analyzing data workflows and facilitating collaborative meetings to improve project alignment.
- Led the reporting efforts for the patient access team and maintained accuracy in data management.
- Provided training and implementation support to new employees to drive project success.
- Collaborated with ServiceNow team to establish ambulatory onboarding and offboarding procedures.
- Created comprehensive documentation for system modifications, ensuring clarity and maintaining high customer satisfaction levels.
Senior Application Analyst
Memorial Healthcare Systems
Fort Lauderdale, FL
05.2010 - 09.2022
- Supported applications during Epic MHS implementation, including Cadence, Prelude, Radiant, Cupid, and Beaker.
- Acted as reporting liaison and analyst, building Epic reporting solutions for stakeholders.
- Analyzed operational data to identify efficiency improvements, supporting strategic decision-making for cost-saving initiatives.
- Collaborated with ServiceNow team to design and implement ambulatory onboarding and offboarding workflows, streamlining user experiences.
- Proposed strategies to streamline organizational workflows and processes.
- Established goals and objectives to ensure optimal system performance.
- Facilitated training sessions for clients and coworkers on new workflows.
- Directed IT initiatives for cancer center and behavioral health service lines, enhancing service delivery and patient care.
Medical Office Director
Integrative Care AKA Cardiovascular of South Florida
Davie, FL
02.2008 - 05.2010
- Managed six office locations, overseeing operations for thirty-three physicians and 120 employees to ensure optimal performance.
- Implemented workflows that enhanced patient care and streamlined office procedures, contributing to improved service delivery.
- Developed and implemented comprehensive medical office policies and procedures, ensuring compliance with regulations and enhancing operational integrity.
- Implemented innovative strategies for streamlining workflow processes to improve efficiency and reduce costs.
- Provided guidance and support to medical office staff regarding coding practices and reimbursement issues.
- Maintained accurate patient records in accordance with HIPAA guidelines and laws.
- Participated in regular meetings with senior leadership team members discussing strategic initiatives that impact the medical office.
- Collaborated closely with IT team members to develop and maintain an efficient computer system for tracking patient visits and billing information.
- Managed day-to-day operations including scheduling appointments, managing patient flow, updating electronic health records, and overseeing insurance claims processing.
- Managed physician and staff recruiting efforts to fill critical positions.
- Project planning for new providers and locations.
Operations Manager
The Greater Ft. Lauderdale Heart Group
Fort Lauderdale, FL
04.2003 - 04.2006
- Managed daily operations across multiple departments, improving operational workflows.
- Streamlined practice operations by improving communication and implementing comprehensive policies.
- Developed skilled team through hiring, coaching, and performance management.
- Oversaw account receivables for 12 physicians across four locations, ensuring timely processing and accuracy.
- Coordinated staff support for new and existing computer systems, facilitating smoother transitions and user training.
- Resolved customer issues promptly, maintaining high satisfaction ratings.
- Monitored customer feedback, enacting changes to elevate service quality.
- Provided guidance to employees in resolving escalated complaints and conflicts.
Education
Bachelor of Science - Information Technology Management
Keiser University
Florida, US09.2025
Associate in Science - Information Technology
Keiser University
Florida, US09.2023
Skills
- Application integration
- System implementation
- Data migration tactics
- Reporting solutions development
- Workflow optimization strategies
- Performance optimization
- Process improvement techniques
- Continuous improvement
- Data analysis proficiency
- Change management
- Project management
- Team leadership
- Team building
- Cross-functional collaboration
- Client management
- Business process acumen
- Attention to detail
- Organizational skills
- Task prioritization
- Multitasking proficiency
- Time management
- Decision-making skills
- Problem-solving capabilities
- Adaptability and flexibility
- Teamwork and collaboration
- Active listening skills
- Communication skills
- Test script creation
- User training
- Security best practices knowledge
Certification
• Epic Authorizations and Referrals
• Epic Resolute Professional Billing
• Epic Decision Tree Badge
• Epic Patient Estimate Badge
• Enhancing Communication Through Listening from Skillsoft
• ServiceNow Micro-Certification
• Epic Data Courier Mover Badge
• Epic Prelude
• Epic Cadence
• Developing a Mindset of Growth and Learning from Skillsoft
• Epic Resolute Professional Billing
• Epic Decision Tree Badge
• Epic Patient Estimate Badge
• Enhancing Communication Through Listening from Skillsoft
• ServiceNow Micro-Certification
• Epic Data Courier Mover Badge
• Epic Prelude
• Epic Cadence
• Developing a Mindset of Growth and Learning from Skillsoft
References
Upon request
Extracurricular Activities
Phi Theta Kappa: International College Honor Society
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Senior Application Analyst
Houston Methodist
09.2022 - Current
Senior Application Analyst
Memorial Healthcare Systems
05.2010 - 09.2022
Medical Office Director
Integrative Care AKA Cardiovascular of South Florida
02.2008 - 05.2010
Operations Manager
The Greater Ft. Lauderdale Heart Group
04.2003 - 04.2006
Bachelor of Science - Information Technology Management
Keiser University
Associate in Science - Information Technology
Keiser University