Patricia Carter
Pekin,IN
Summary
Experienced professional with strong technical and analytical skills seeking a long-term employment opportunity to enhance the client experience for our company. Proven leadership background providing a unique perspective that understands both client and company viewpoints, ultimately adding value to our services.
Overview
18
18
years of professional experience
Work History
Application Analyst – Senior – Epic Ambulatory
Baptist Health System Services
07.2019 - Current
- Daily maintenance and support of Epic Ambulatory
- Collaborate with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Mentor junior team members by providing guidance on best practices as well as navigating complex organizational structures.
- Engage in continuous professional development opportunities to stay current on industry trends and best practices for application enhancement.
- Provide exceptional end-user support, resolving technical issues quickly and efficiently.
- Serve as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
- Streamline user experience through the optimization of application workflows and interfaces.
Application Analyst – Intermediate – Epic Radiant Proficient
Baptist Health System Services
07.2018 - 07.2019
- Daily maintenance and support of Epic Radiant Systems
- Implementation and application support of Clinical Imaging Systems including PACS and Powerscribe360
- System build for new radiology departments and go live preparation
Informatics Project Analyst
Baptist Health Floyd
08.2012 - 07.2018
- Implementation and application support of Centricity Practice Solutions (CPS) v9.5 through v12
- System build and maintenance for new practices and providers, including order sets, schedules, interface tables, flowsheets, history views
- Internal project manager of all upgrades and system changes within CPS12 and associated applications
- Responsible for integration and interoperability between CPS and all other hospital HIS, LIS, RIS and HIM systems
- Support of all third party applications integrated with CPS such as Indexing Client, Emr-Link, MIRTH, Paceart, CardiacScience, Televox
- Responsible for Surescripts setup, daily maintenance/issues, change of Vendor Requests
Business Systems Analyst, Patient Access Team
University of Louisville Physicians
09.2009 - 08.2012
- Implementation and Go Live support for Centricity Business
- Training and end user support for Centricity business users
- Liaison between GE support and internal department
- Build Custom reports and form letters within GE Centricity Business
- Security management for Centricity Business
Level 2 Support Analyst
Allscripts/A-S Medication Solutions
01.2007 - 07.2009
- Provide advanced support for electronic prescribing software requiring knowledge and experience of both Microsoft SQL and Microsoft Access
- Provide advanced support for client hardware issues
- Perform upgrades and installs of electronic prescribing software
- Provide escalation path for internal customers
- Responsible for registering providers with Surescripts
Education
Epic Ambulatory Certification - 2019
Epic Mychart Analyst Proficient - 2020
Epic Electronic Prescribing Badge - 2022
Epic Inbasket Configuration Badge - 2023
Epic Smartforms Certification - In Progress
JCTC HITECH Electronic Health Record Certification -
JCC Community College
09.2011
Associates of Applied Science - Computer Networking
ITT Technical Institute
06.2005
Skills
- Ability to work independently
- Teamwork
- Multitasking
- Customer service
- Cross-functional collaboration
- Application support
- Application integration
- Project analysis
- Application analysis
- Software knowledge
Timeline
Application Analyst – Senior – Epic Ambulatory
Baptist Health System Services
07.2019 - Current
Application Analyst – Intermediate – Epic Radiant Proficient
Baptist Health System Services
07.2018 - 07.2019
Informatics Project Analyst
Baptist Health Floyd
08.2012 - 07.2018
Business Systems Analyst, Patient Access Team
University of Louisville Physicians
09.2009 - 08.2012
Level 2 Support Analyst
Allscripts/A-S Medication Solutions
01.2007 - 07.2009
Associates of Applied Science - Computer Networking
ITT Technical Institute
Epic Ambulatory Certification - 2019
Epic Mychart Analyst Proficient - 2020
Epic Electronic Prescribing Badge - 2022
Epic Inbasket Configuration Badge - 2023
Epic Smartforms Certification - In Progress
JCTC HITECH Electronic Health Record Certification -
JCC Community College
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