Vanessagold Oben
Houston,TX
Summary
Application Analyst with hands-on experience supporting and optimizing Epic Ambulatory modules. Skilled in EHR configuration, testing, user support, and cross-functional collaboration. Proven ability to drive efficiency, improve clinical workflows, and contribute to successful Epic implementations. Strong background in Agile project coordination, technical support, and healthcare operations. Seeking a health system and project management role to apply skills and experience in electronic health records (EHR) management, system support, and healthcare workflows. Experienced in working with EHR systems like eClinicalWorks, managing patient data, scheduling workflows, documentation templates, and billing processes. Familiar with eCW's modules such as Patient Portal, ePrescribing, Progress Notes, and Reporting functionalities. Adept at troubleshooting technical issues, ensuring data integrity, and maintaining compliance with industry standards like HIPAA and GDPR. Skilled in using the M365 Suite (Teams, SharePoint, OneDrive, Excel, PowerPoint, and Word) to facilitate collaboration and documentation across healthcare teams. Strong background in project management, data analysis, EDI, and system troubleshooting. Committed to improving patient outcomes through technology-driven solutions, experienced in implementing and managing health information systems with a focus on integrating tools like the PHQ-9 for enhanced patient care and outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Application Analyst – Epic Ambulatory
Oncology Consultant
01.2024 - Current
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Performed troubleshooting, maintenance, and optimization of Epic applications.
- Identified potential cost-saving opportunities through the evaluation of existing application infrastructure, ultimately optimizing resource allocation.
- Trained end-users on new applications and features, facilitating a smooth transition during software rollouts.
- Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
- Maintained detailed documentation of all application updates and changes to facilitate efficient troubleshooting processes when required.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
System Support Specialist / EHR Analyst (Contract)
Mayo Clinic
02.2022 - 12.2023
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Increased user satisfaction by providing prompt and efficient technical support to clients.
- Enhanced system security by updating anti-virus software and performing regular data backups.
- Coordinated with vendors during hardware installation or repair processes to minimize disruption to daily operations.
- Maintained accurate documentation on all systems, ensuring ease of access and reference for troubleshooting purposes.
- Assisted in the planning and execution of several successful IT projects, ensuring timely completion within budget constraints.
CLINICAL TRIAL ASSISTANT
Parexel
03.2021 - 01.2022
- Reviewed and approved study documentation, including essential document packets, study plans, informed consent forms, etc
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients
- Compiled weekly progress reports summarizing key milestones achieved or pending issues requiring resolution
- Collaborated with other departments within the organization on cross-functional projects as needed
- Demonstrated proficiency in using various software programs such as Microsoft Office Suite, Adobe Acrobat, and Clinical Trial Management Systems
- Organized and tracked study documents to ensure the accuracy and completeness of data for clinical trial reports
ADMINISTRATIVE ASSISTANT
Lonestar Chevrolet
01.2019 - 01.2021
- Provided general administrative and clerical support including mailing, scanning, faxing, and copying to management
- Maintained electronic and hard copy filing system
- Performed data entry and scanned documents
- Managed calendar for the Managing Director
- Assisted in resolving any administrative problems
- Run company errands to the post office and office supply store
- Answered inbound calls from customers regarding their inquiries
- Prepared and modified documents including correspondence, reports, drafts, memos, and emails
- Scheduled and coordinated meetings, appointments, and travel arrangements for Managers
- Used Microsoft Office Suite to create and revise documents and presentations
Education
Bachelor of Science (B.S.) - Environmental Science
University of Buea
Cameroon01.2013
Master of Science (M.S.) - Health Information Technology and Management
Grand Canyon University
Arizona City, AZ09.2024
Skills
- Epic Systems
- Epic Ambulatory
- Epic Orders HIM Module Jira Confluence Microsoft SQL Microsoft Office ServiceNow HL7 Basics Clinical Workflow Analysis
- Data Management
- EHR Management
- Epic Testing
- Python
- Electronic Data Capture
- HIM applications
- Tableau
- Asana
- Project Management
- Data Analysis
- Confluence software
- Software development tools: JIRA, Confluence
Certification
- Scrum Master
- CSM
Timeline
Application Analyst – Epic Ambulatory
Oncology Consultant
01.2024 - Current
System Support Specialist / EHR Analyst (Contract)
Mayo Clinic
02.2022 - 12.2023
CLINICAL TRIAL ASSISTANT
Parexel
03.2021 - 01.2022
ADMINISTRATIVE ASSISTANT
Lonestar Chevrolet
01.2019 - 01.2021
Bachelor of Science (B.S.) - Environmental Science
University of Buea
Master of Science (M.S.) - Health Information Technology and Management
Grand Canyon University
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