Alina Tsarush
San Antonio,TX
Summary
Motivated and customer-oriented professional seeking a position as a Host (Front Desk) or Concierge (Member Experience/Consultant), where I can leverage my communication skills and passion for delivering exceptional service to enhance client satisfaction and contribute to a positive guest experience.
Overview
11
11
years of professional experience
Work History
Freelance Interpreter and Translator (Turkish-Russian)
Self-Employed
06.2020 - 12.2024
- Provide interpretation services in both business and casual settings, specializing in Turkish-Russian translation
- Perform proofreading and editing for translated documents, ensuring accuracy, clarity, and cultural relevance
- Review and revise translations to ensure they meet the highest standards of quality
Turkish Customer Integration Specialist
ENESTECH Software
06.2020 - 08.2021
- Delivered accurate and comprehensive information to customers through the appropriate communication channels
- Managed and resolved customer complaints with efficiency and professionalism
- Provided technical support to users, troubleshooting issues and guiding them through resolutions
- Demonstrated software updates via TeamViewer, ensuring clients were informed of new features and improvements
- Conducted client onboarding, ensuring a seamless integration experience
Administrator
Kyiv Central Station Hostel
02.2019 - 05.2019
- Managed front desk operations, ensuring smooth check-in/check-out procedures and guest satisfaction
- Addressed guests' needs, organized transfers, and provided information about local attractions
- Handled guest payments, bookings, and personal data with attention to confidentiality and accuracy
- Collaborated with the management team to ensure the hostel's daily operations ran efficiently and positively
Interpreter-Translator (Turkish-Russian)
Agrarian Company "MYSILO"
02.2019 - 05.2019
- Translated technical negotiations, presentations, and business meetings, ensuring accuracy and clarity
- Assisted in negotiations with foreign partners, maintaining professional business correspondence
- Provided simultaneous interpretation during meetings and acted as an escort for delegations
Sales Manager
Financial Company
02.2018 - 10.2018
- Managed CRM calls, both cold and warm, to engage potential clients and nurture existing relationships
- Delivered presentations on the company's financial products and provided personalized consultations
- Processed transactions, ensuring a smooth and efficient sales process
Assistant - Translator (Turkish-Russian)
Private Client
11.2016 - 05.2017
- Participated in business meetings, negotiations, and special receptions, facilitating clear communication
- Provided administrative support to the executive, including managing schedules, handling correspondence, and organizing meetings
- Translated technical and business documents, ensuring the message was clearly communicated while maintaining cultural and contextual relevance
- Acted as a liaison between the executive and international partners, ensuring smooth communication and effective relationship management
Waitress
Sir Lancelot Restaurant
01.2014 - 01.2016
- Provided excellent customer service in a busy, high-demand environment, ensuring a positive dining experience
- Took orders, served food and beverages, and ensured customer satisfaction
- Managed multiple tables and handled guest inquiries with professionalism and efficiency
- Collaborated with kitchen and bar staff to ensure smooth operations and timely delivery of orders
Education
High School -
Yesilkoy Anatolian High School
06-2013
Middle School -
Shehit Pilot Muzaffer Erdenmez
06-2009
Skills
- Fluent in Russian
- Fluent in Turkish
- Upper-intermediate English
- Excellent communication skills
- Excellent interpersonal skills
- Strong problem-solving abilities
- Strong customer service abilities
- Proficient in Microsoft Office
Hobbies and Interests
- Reading professional and fiction literature
- Yoga and outdoor activities
- Dancing and learning new languages
- Travel and making new friends
GOALS / PASSIONS
My goal is to continue growing both personally and professionally, while pursuing opportunities where I can make a meaningful impact. I'm passionate about helping others achieve their goals, whether through fitness, customer service, or meaningful interactions. In my free time, I enjoy reading, learning new languages, practicing yoga, and engaging in outdoor activities. I believe in the importance of balance, continuous learning, and staying active, which fuels my passion for creating positive experiences in both my personal and professional life.
Timeline
Freelance Interpreter and Translator (Turkish-Russian)
Self-Employed
06.2020 - 12.2024
Turkish Customer Integration Specialist
ENESTECH Software
06.2020 - 08.2021
Administrator
Kyiv Central Station Hostel
02.2019 - 05.2019
Interpreter-Translator (Turkish-Russian)
Agrarian Company "MYSILO"
02.2019 - 05.2019
Sales Manager
Financial Company
02.2018 - 10.2018
Assistant - Translator (Turkish-Russian)
Private Client
11.2016 - 05.2017
Waitress
Sir Lancelot Restaurant
01.2014 - 01.2016
High School -
Yesilkoy Anatolian High School
Middle School -
Shehit Pilot Muzaffer Erdenmez