Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
12
12
years of professional experience
Work History
Child Support Specialist
Placer County - Child Support Services Department
Rocklin, CA
09.2025 - Current
Manage a high-volume caseload of child support cases, ensuring compliance with legal requirements and timely resolution of issues. Analyze financial documentation to determine support obligations and facilitate communication between custodial and non-custodial parents to resolve disputes. Collaborate with legal professionals to prepare court documents and present evidence during hearings, while building relationships with community agencies to enhance service delivery.
Program Technician II
State of California - Covered California
Sacramento, CA
09.2024 - 09.2025
Customer service professional that helps enroll and train consumers on how to use California’s online health enrollment retention system with Covered California. Continuously streamlining customer service process through portals and user support.
Manager/HR Assistant
Chick-fil-A
Sacramento, CA
10.2020 - 09.2025
Managerial role in a dynamic, high-pressure setting, where I effectively supervise a team of 13 professionals, manage financial transactions, daily operations, and resolve complex challenges in real-time. Assist HR manager in policy formulation, hiring, interviews, and enforcing health policies while ensuring clear communication with employees to resolve their queries promptly.
Barista Trainer
Starbucks
Antelope, CA
06.2017 - 02.2019
Customer service and training lead position primarily focused on comprehensive employee training, financial management, and proficient resolution of guest concerns and complaints.
Customer Service Clerk
Bel Air
Antelope, CA
04.2015 - 11.2016
Primary responsibilities included inventory management, cash handling, customer service, and multitasking in a fast-paced environment.
Customer Service Cashier
Hot Stone Pizza
Sacramento, CA
05.2014 - 01.2015
Customer service role demonstrating effective communication, teamwork, problem-solving, and multitasking skills to ensure customer satisfaction and smooth daily operations.