Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Alina Zanko

Antelope

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

12
12
years of professional experience

Work History

Child Support Specialist

Placer County - Child Support Services Department
Rocklin, CA
09.2025 - Current
  • Manage a high-volume caseload of child support cases, ensuring compliance with legal requirements and timely resolution of issues. Analyze financial documentation to determine support obligations and facilitate communication between custodial and non-custodial parents to resolve disputes. Collaborate with legal professionals to prepare court documents and present evidence during hearings, while building relationships with community agencies to enhance service delivery.

Program Technician II

State of California - Covered California
Sacramento, CA
09.2024 - 09.2025
  • Customer service professional that helps enroll and train consumers on how to use California’s online health enrollment retention system with Covered California. Continuously streamlining customer service process through portals and user support.

Manager/HR Assistant

Chick-fil-A
Sacramento, CA
10.2020 - 09.2025
  • Managerial role in a dynamic, high-pressure setting, where I effectively supervise a team of 13 professionals, manage financial transactions, daily operations, and resolve complex challenges in real-time. Assist HR manager in policy formulation, hiring, interviews, and enforcing health policies while ensuring clear communication with employees to resolve their queries promptly.

Barista Trainer

Starbucks
Antelope, CA
06.2017 - 02.2019
  • Customer service and training lead position primarily focused on comprehensive employee training, financial management, and proficient resolution of guest concerns and complaints.

Customer Service Clerk

Bel Air
Antelope, CA
04.2015 - 11.2016
  • Primary responsibilities included inventory management, cash handling, customer service, and multitasking in a fast-paced environment.

Customer Service Cashier

Hot Stone Pizza
Sacramento, CA
05.2014 - 01.2015
  • Customer service role demonstrating effective communication, teamwork, problem-solving, and multitasking skills to ensure customer satisfaction and smooth daily operations.

Education

Oral Roberts University
Tulsa, OK

Sierra College
Rocklin, CA

Skills

  • Detail Oriented
  • Excellent Communicator
  • Microsoft Office Suite
  • Organized Problem Solver
  • PowerPoint
  • Task Prioritization
  • Technology Proficient

LANGUAGES

English
Ukrainian
Russian

Timeline

Child Support Specialist

Placer County - Child Support Services Department
09.2025 - Current

Program Technician II

State of California - Covered California
09.2024 - 09.2025

Manager/HR Assistant

Chick-fil-A
10.2020 - 09.2025

Barista Trainer

Starbucks
06.2017 - 02.2019

Customer Service Clerk

Bel Air
04.2015 - 11.2016

Customer Service Cashier

Hot Stone Pizza
05.2014 - 01.2015

Oral Roberts University

Sierra College
Alina Zanko