Alina Li
Portland,OR
Summary
I am hardworking, a fast learner, multi-tasker, team player also a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Adventist Health Medical Center
Portland, OR
11.2022 - Current
- Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival
- Answers multiple phone lines and intercom, and communicates appropriately
- Gives appropriate attention to complaints/requests as needed
- Receives, interprets, verifies and processes physicians' orders
- Admits/discharges daily patients and creates charts
- Provides clerical support for departmental meetings, projects and activities as needed
- Completes and forwards all required information, charts, records, documents as requested
- Requests previous patient records from medical records as needed
- Maintains department records, reports, statistics
- Orders and maintains an adequate inventory of all office supplies and equipment
- Identifies current status of patient's insurance, as well as range of benefits
- Identifies and collects co-payments and limits of services for all patients
- Provides appropriate forms to billing and other departments
- Assists with maintenance of hospital forms
- Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones
- Helps schedule patient appointments
- Obtains all necessary billing, insurance and other demographic information
- Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation
- Obtains all necessary billing, insurance and other demographic information
- Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services
- Keeps waiting rooms neat, clean and organized
- Communicates with those waiting
- Monitors panels for alarms and reports to the appropriate department
- Provides coverage and/or assistance when necessary to maintain quality standards of the department
- Compiles information for reports, manuals, handouts and meetings as needed
- Provides clerical support for department meetings and departmental activities
- Assists with research and provides administrative support to special projects
- Performs other job-related duties as assigned
- Experiencing/knowledge using OHSU & Adventist EPIC
ROI Patient Access Representative
Orthopedics Northwest Medical Clinic
Tigard, OR
10.2021 - 07.2022
- Reviewing and processing information requests from patients, physicians and other medical professionals, insurance companies and others
- Prepping the charts with standard forms and verifying the patient's medical information
- File maintenance and other duties related to maintaining patient records
- Protect the security of medical records to ensure that confidentiality is maintained
- (HIPAA Compliance)
- Release information to patients or agencies according to regulations
- Reviewed records for completeness, accuracy, and compliance with regulations
- Process patient admission or discharge documents
- Scan patient's FMLA paperwork, disability papers, patient medical forms into patients chart
- Compiled and maintained patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into the computer
- Scheduling Attorney Conferences
- Process medical-legal releases of information for certification relating to internal requests, court orders, subpoenas, search warrants and production of document
- Uses Athena Health System
- Able to use Access, Powerpoint, Microsoft Word & Excel
Waitress, Cashier, Assistant Manager
Good Taste Restaurant
Portland, Vancouver, OR, WA
06.2016 - 06.2022
- Long-term experience working in fast-paced work environment
- Practice time management skills while serving up to 7 tables at a time
- Communicate with customers in English & Chinese (Cantonese)
- Take food/beverage orders, answer questions about food options
- Deliver orders to customers in a timely manner
- Ensure quantity, quality and accuracy
- Clean and prepare tables between customers
- Maintain restaurant's appearance
- Act as cashier and complete money transactions quickly and accurately
- Provide excellent customer service while maintaining professionalism
Administrator
GSL Labs
Lake Oswego, OR
01.2021 - 05.2021
- Intake patient information from RUNNER to provide to RN prior to test
- Assist with paperwork and recordkeeping
- Update and maintain patients' health records
- Process insurance claims in compliance with law requirements
- Use medical and accounting software
- Report patient information in timely and accurate manner in applicable systems
- May be asked to audit records to ensure 100% accuracy
- May be asked to pull data from medical and accounting software
- May be asked to answer the office phone and direct patient inquiries appropriately
- May be asked to collaborate with doctors and nurses to stage test/lab supplies or patient forms prior to testing
- Expected to ensure compliance with procedures and the maintenance of confidential health information practices
Education
Associate's Degree - of Applied Science Health Information Management
Portland Community College
Portland, OR06-2023
Skills
- Microsoft Word
- Excel
- Access
- Power-Point
- EPIC Systems
- Time management
- Customer Service
- People Oriented
- Team player
- HIPAA Compliance
- Patient Scheduling
- Patient Care Coordination
- Payment Collection
- Patient Care
- Medical Terminology
- Medical Record Requests
- Patient Documentation
Certification
RHIT obtaining
Languages
English
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Toishanese
Native/ Bilingual
References:
Lauren Ashmore, Volunteer Manager - (503 251-6114), (AshmorLS@ah.org)
Karen Wolcott RN- (503-804-3224)(Karonga70@hotmail.com)
Reyna Perez-CMA-(541-543-4305) (reynacarlito@gmail.com)
Lorene St Amand- Practice Manager- (StamanLA@ah.org)
Fai Li, Good Taste Restaurant Manager - (503-997-9576)(faitoli@yahoo.com)
Lily Lim, Orthopedics Northwest Manager-( 503-939-1155)
Timeline
Patient Care Coordinator
Adventist Health Medical Center
11.2022 - Current
ROI Patient Access Representative
Orthopedics Northwest Medical Clinic
10.2021 - 07.2022
Administrator
GSL Labs
01.2021 - 05.2021
Waitress, Cashier, Assistant Manager
Good Taste Restaurant
06.2016 - 06.2022
Associate's Degree - of Applied Science Health Information Management
Portland Community College
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