Aline Carselle Andrade
The Woodlands,TX
Summary
Dynamic professional with extensive experience at TJX Companies, excelling in cash handling and organizational growth. Proven track record in enhancing customer satisfaction and resolving conflicts effectively. Skilled in Microsoft Excel and known for strong problem-solving abilities, ensuring accuracy and reliability in all financial transactions.
Overview
18
18
years of professional experience
Work History
Cash Office Associate
TJX Companies
Magnolia, TX
03.2023 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Manager
Like Q Corporation
The Woodlands, TX
02.2013 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative/Promoter
Cosentino, USA
Plymouth, MN
01.2007 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Tax Associate
HR Block
Burnsville, MN
12.2006 - 04.2007
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Education
Medical Administrative Assistant -
Ashworth College
Norcross, GA04.2024
High School Diploma -
Universidad Hispano Mexicana
Mexico, Mexico 05.1998
Skills
- Organizational growth
- Cash handling
- Teamwork orientation
- Numeric accuracy
- Office administration
- Office management
- Staff management
- Scheduling
- Opening and closing procedures
- Administrative support
- Daily reporting
- Inventory auditing
- Expense reporting
- Bank deposit preparation
- Office equipment usage
- Organization skills
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Proactive and Self-motivated
- Microsoft Excel
- Microsoft office
- Purchase orders
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Cash Office Associate
TJX Companies
03.2023 - Current
Manager
Like Q Corporation
02.2013 - 09.2021
Customer Service Representative/Promoter
Cosentino, USA
01.2007 - 01.2013
Tax Associate
HR Block
12.2006 - 04.2007
Medical Administrative Assistant -
Ashworth College
High School Diploma -
Universidad Hispano Mexicana