Aline Cilento
Oakland Park ,Florida
Summary
Dedicated and results-driven assistant manager with experience leading teams in achieving business objectives. Skilled in strategic planning, budget management, and fostering a collaborative work environment. Dynamic customer support professional, freelance interpreter, and translator with 5+ years of experience in Portuguese language communications and cultural exchange services. Committed to resolving problems and improving customer satisfaction. Proven Portuguese and English fluency. Medical and Immigration Portuguese interpreter experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Diverse Care Now
Pompano Beach, FL
12.2023 - Current
- Managing finances for the medical office or facility
- Overseeing day-to-day operations
- Supervising patient and staff schedules
- Supervising the patient registration process
- Organizing and maintaining medical records and staff records
- Improving customer service and patient satisfaction
- Planning, implementing, and overseeing office policies and procedures
- Ensuring compliance with federal, state, and local regulations, including OSHA and HIPAA regulations
- Planning staff meetings for clinical staff, non-clinical, and administrative staff
- Conducting interviews and hiring medical office staff
- Training medical staff and conducting performance reviews
Leasing Specialist/Portuguese Interpreter
Bainbridge
Deerfield Beach, FL
01.2019 - 07.2023
- Interpret for non-English-speaking Portuguese prospects at property.
- Provided efficient on-site IN Person or over the phone interpreting services for residents and future residents
- Demonstrate ethical behaviors, maintain an awareness of the cultural environment and appropriate environment for interpretation. More than 95% of our residents are non-English speaking, Portuguese only.
- Ability to achieve the following competencies: Consecutive or simultaneous translation, Advocacy skills, and Cultural competency.
- Interpreting accurately and completely what is being said by prospects and residents.
- Serving as interpreter between residents and property manager
- Assisted in community advertising preparation and maintained required online postings.
- Show and lease apartment units to future Portuguese speakers residents
Medical Assistant/Phlebotomy Technician
AFC Urgent Care
Malden, MA
01.2015 - 12.2017
- Interpreting and Translating for non-English patients speakers during their visit.
- Ability to multi-task and provide excellent service in-person and over the phone.
- Worked effectively with doctors and colleagues in a fast paced environment.
- Identified and followed through on 100% of prior authorizations, referrals, and medication refills
- Collaborated with 7 doctors to ensure availability of appropriate programs and services to patients
- Streamlined instruments and equipment 15+ times per week, ensuring all were cleaned, in good working order, and organized for the physician
- Organized 3,000+ patient records by recording medical history, vital statistics, and scanning related documents
Education
CPR And First Aid Certification
Portuguese Medical Interpreter -
ALTA
Online07.2023
Medical Assistant And Phlebotomy -
The Salter School
Malden, MA2014
High School Diploma -
Malden High School
Malden, MA2007
Skills
- Bilingual in Portuguese and English
- Moderate Communication skills in Spanish
- Medical and Immigration interpreter experience
- Translator experience
- Medical Assistant
- Phlebotomist Technician
- Leadership as an Assistant Manager
- Decision Making
- Teamwork
- Creativity
- Detail-Oriented
- Ability to Work Under Pressure
- Flexible
- Efficient
Certification
- Portuguese Medical Interpreter Certification
- Medical Assistant
- Phlebotomy
- CPR/First Aid Certified
Additional Information
PORTUGUESE INTERPRETER and TRANSLATOR for :
Immigration Lawyer - Antonio Bugge
Family Lawyer- Bruce E.Waner
REFERENCES Available upon request.
Timeline
Assistant Manager
Diverse Care Now
12.2023 - Current
Leasing Specialist/Portuguese Interpreter
Bainbridge
01.2019 - 07.2023
Medical Assistant/Phlebotomy Technician
AFC Urgent Care
01.2015 - 12.2017
Portuguese Medical Interpreter -
ALTA
Medical Assistant And Phlebotomy -
The Salter School
High School Diploma -
Malden High School
CPR And First Aid Certification