Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leticia D. Procopio

Summary

I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lovisa
01.2023 - 09.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.0
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Healthcare Volunteer

Family Promise Metrowest
02.2021 - 09.2024
  • Contributed to a positive patient experience by actively listening to concerns and promptly addressing their needs.
  • Maintained a professional demeanor while working under pressure during high-stress situations.
  • Participated in community outreach programs to raise awareness about health issues, resulting in increased public knowledge and engagement.

Medical Administrative Assistant

UMass Memorial Medical School
01.2020 - 10.2022
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Registered patients and completed associated paperwork for accurate records.

Education

High School Diploma -

North High School
Worcester, MA
06.2020

Skills

    Task Delegation

    Patient care and confidentiality

    Data Entry Efficiency

    Phone and Email Etiquette

    HIPAA Compliance

    Attention to Detail

    Positive Attitude

    Customer Service

    Time and Data Management

    Bilingual (english, portuguese, spanish)

Certification

  • CPR/AED Certification
  • Community Health Worker Certification

Timeline

Assistant Manager

Lovisa
01.2023 - 09.2024

Healthcare Volunteer

Family Promise Metrowest
02.2021 - 09.2024

Medical Administrative Assistant

UMass Memorial Medical School
01.2020 - 10.2022

High School Diploma -

North High School

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Leticia D. Procopio