Aline Ferrao Ferreira Neres
Orlando,FL
Summary
Goal-oriented manager with distinguished experience in commercial area or customer center industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
Work History
Server
Kingdom Sushi
06.2022 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Head Bartender
Bronze Kingdom
01.2021 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
Commercial Manager
Delphi
04.2015 - 11.2018
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Education
Course - English
Uceda School Obt
Orlando, FL06.2023
No Degree - Law (Pre-Law)
Universidade Candido Mendes
Rio De Janeiro Brazil01.2004
High School Diploma -
Colegio Martins
Rio De Janeiro Brazil12.1998
Skills
- Food Inspection
- Table Bussing
- Food Running
- Beverage Preparation
- Order Management
- Cash Handling
- Table Setting Knowledge
- High-Volume Dining
- Hospitality Service Expertise
- Guest Relations Management
- Bill Computation
- Sales Techniques
- Multitasking Abilities
- Strategic Marketing
- Team Training
- Business Development
- Sales Support
- Contract Negotiation
- Customer Relationship Management
- Business Models
- Business Administration
- Contract Terms Negotiation
- Decision Making
- Cross-functional Team Leadership
- Pricing Strategy
- Adaptability
- Marketing Strategy
- Financial Analysis
- Time Management
- Team Building
- Problem Solving
- Customer Service
- Customer Billing
- Marketing Strategy Development
- Sales Reporting
- Managing Cash Register
- Wine and Liquor Knowledge
- Cost Control
- Taking Inventory
- Strong Communication Skills
- Foreign Language Proficiency
- Team Leadership Abilities
- Customer Service Excellence
- Attention to Detail
- Interpersonal Skills
- Advanced Bartending Techniques
- Quality Control Standards
- Staff Training and Supervision
- Organizational Skills
- Expert Mixology
- Cash Handling Expertise
- Alcohol Safety Knowledge
- Bar Equipment Maintenance
- Social Media Marketing
- Payment Processing
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Server
Kingdom Sushi
06.2022 - 11.2023
Head Bartender
Bronze Kingdom
01.2021 - 07.2022
Commercial Manager
Delphi
04.2015 - 11.2018
Course - English
Uceda School Obt
No Degree - Law (Pre-Law)
Universidade Candido Mendes
High School Diploma -
Colegio Martins
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