Aline Gougassian
North Hollywood,CA
Summary
Detail-oriented Permit Services Technician with over 24 years of experience providing dedicated permit technician services.
Detail-oriented and organized with strong project management skills to keep track of multiple and varying permit processes, and response timelines.
Offering strong skills of daily interactions with internal and external customers, scheduling and assistance with courtroom proceedings. Organized to handle a high-intensity workload.
Hardworking and passionate with strong organizational skills.
Overview
24
24
years of professional experience
Work History
Permit Technician
City Of Glendale, CA
08.1999 - Current
- Review permit application submittals for completeness, documents, and assigns fees per city policies.
- Review & approve plans and permit applications for completeness, accuracy, and compliance with administrative procedures.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Interpret, apply, and explain applicable federal, state, and local laws, rules, regulations, ordinances, and City policies and procedures relevant to assigned area of responsibility.
- Performed routine data entry or document management.
- Work closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Process expired permit/plan checks requests. Generate payment invoices to applicants and process permit extensions letters to permit applicants.
- Explain building code requirements and ordinance provisions to the general public and property owners. Perform arithmetic computations
- Update documents such as municipal codes and city charters.
- Responded to in-person and telephone requests for information from general public, architects, engineers, contractor other involved parties.
- Issued various permits and licenses building, single-family dwellings, Multi-family dwellings,commercial and collected appropriate fees.
- Assists the public at the counter, processing plans, forms and permit applications. Issuance of permits on Tyler technologies-Energov computer system.
- Review and process building, building combination permits electrical permits, mechanical permits, plumbing permits contractors city business license, Engineering permits,
- Verify licensing and insurances on contractors. Calculate fees in accordance with established fee schedules.
- Process invoices for permits. Maintain permit forms and handout materials related to permit requirements and issuance, and provide clerical assistance. Coordinate the tracking, routing, and filing of plans and permits, incoming calls, filing documents.
- Respond to inquiries and provide information related to permit procedures, policies and functions at the counter and over the telephone. Answer incoming calls on multi-line phone and respond to public inquiries in a courteous manner within scope of knowledge and authority and refer to other persons in the department as appropriate.
- Maintain records and logs of plans and applications submitted; direct the filing and routing of plans and permits to appropriate city departments and staff.
- Respond to employee and public inquiries and complaints; resolve problems or provide required information. Interpret or explain departmental policies, procedures, regulations and codes to the public.
- Check plans of single and multiple dwellings, apartment houses, hotels, commercial, office and manufacturing buildings, signs, and any other types of structures, for completeness and suitability for submittal.
- Review plans and/or applications and approve or deny permit issuance for re-roofs, walls, fences, window replacements, garages, and other minor plan checks within level of code knowledge.
- Provide services for third party plan check consultants, route plans for outside consultants, schedule and send out plans, verify plan check fees, route invoices, maintain applications division records, calculate plan check fees, handling invoices.
- Process requests for plan check submittal extensions and permit extension requests, draft and log denial and approval letters for extension requests.
- Process return check statements from finance dept. Draft letters, contact applicants with return checks, process invoices and log applicants information.
Customer Service Representative
City Of Glendale Housing Section
08.2012 - 09.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Served as a primary liaison between the program, applicants, landlords, and property management companies.
- Maintain a database by entering, verifying, and backing up data.
- Educated clients about billing, payment processing and support policies and procedures.
- Applying applicable rules regarding payment standards, utility allowances, rent burden and rent reasonableness.
- Write reports, letters, memos, and correspondence. Organizes case files. Performs other functions as assigned.
- Followed up with clients about resolved issues to maintain high standards of customer service.
Education
ICC-International Code Council - Permit Technician
ICC-International Code Council
04.2008
No Degree - General Studies
Glendale Community College
Glendale, CA08.1995
High School Diploma -
Herbert Hoover High School
Glendale, CA06.1995
Skills
- Work well in a fast-paced and dynamic team environment
Detail-oriented and organized with strong project skills to keep track
of multiple and varying permit processes, and response timelines
Patient, adaptable, flexible and can offer solutions in ambiguous situations
Excellent communication, active listening, and customer service skills
Knowledge of building, fire protection, planning and permit processing
Enjoy analyzing and resolving challenges or issues that arise
- Able to create excellent working relationships with customers, city staff, design and construction professionals, and the community to make sure their needs are met
Languages
Armenian
Native or Bilingual
Timeline
Customer Service Representative
City Of Glendale Housing Section
08.2012 - 09.2014
Permit Technician
City Of Glendale, CA
08.1999 - Current
ICC-International Code Council - Permit Technician
ICC-International Code Council
No Degree - General Studies
Glendale Community College
High School Diploma -
Herbert Hoover High School
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