Alira Goston
Gainesville,FL
Summary
Dynamic and results-oriented professional with extensive experience across beauty and healthcare sectors, including a pivotal role at Walgreens. Excelled in providing personalized recommendations and upselling strategies, significantly enhancing customer satisfaction and sales. Skilled in detail-oriented tasks and maintaining hygienic workspaces, with a proven track record of fostering client loyalty through exceptional service and expertise.
Overview
5
5
years of professional experience
Work History
Beauty Consultant
Walgreens
06.2024 - Current
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Makeup Artist
Self Employed
08.2023 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Hair Stylist
Self Employed
08.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
Task Associate
Ulta
03.2024 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Pharmacy Intern
Walgreens
01.2023 - 05.2023
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Used pharmacy software to enter prescription and insurance information.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
Education
Bachelor of Science - Biology
North Carolina A&T State University
Greensboro, NC05-2028
Associate of Arts - Biology
Santa Fe College
Gainesville, FL04-2023
Skills
- Retail experience
- Detail-orientated
- Personalized recommendations
- Promotions and discounts
- Upselling strategies
- Makeovers
Languages
English
Full Professional
Interests
- Fundraising Events
- Volunteering at local animal shelters and rescue organizations
- Mindfulness Practices
- Fashion and Style
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Beauty Consultant
Walgreens
06.2024 - Current
Task Associate
Ulta
03.2024 - 05.2024
Makeup Artist
Self Employed
08.2023 - Current
Pharmacy Intern
Walgreens
01.2023 - 05.2023
Hair Stylist
Self Employed
08.2019 - Current
Bachelor of Science - Biology
North Carolina A&T State University
Associate of Arts - Biology
Santa Fe College