Aliris Moronta
Providence
Summary
Dynamic Union Steward with proven leadership in grievance handling and member advocacy. Skilled in facilitating communication between union leadership and members, ensuring a harmonious workplace and effective resolution of conflicts.
Experienced Sales Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Professional and prepared mail processing expert with experience in efficient mail handling and distribution. Strong focus on teamwork and achieving results, adapting seamlessly to changing needs. Skilled in sorting, categorizing, and processing mail, with dependable and flexible approach. Known for reliability and effective communication in fast-paced environment.
Overview
22
22
years of professional experience
Work History
Union Steward
APWU Local 387
Providence, RI
01.2023 - Current
- Advocated for members' rights during contract negotiations and grievance processes.
- Facilitated communication between union leadership and membership to address workplace issues.
- Led training sessions on labor laws, safety regulations, and union policies for new members.
- Resolved conflicts by mediating disputes between employees and management effectively.
Mail Processing Clerk
USPS, United States Postal Service
Providence, RI
11.2013 - Current
- Operated high-speed sorting machines to efficiently process incoming and outgoing mail.
- Maintained accurate records of mail volume and processing times to ensure accountability.
- Collaborated with team members to uphold safety standards and operational protocols.
- Trained new employees on mail handling procedures and equipment usage for seamless integration.
- Mentored junior clerks, fostering a culture of teamwork and shared knowledge within the department.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Sales Associate
Dollar General
West Warwick, RI
03.2018 - 10.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining store inventory accuracy through regular stock checks and organization.
- Operated point-of-sale systems, processing transactions accurately and swiftly.
- Collaborated with team members to ensure optimal product presentation and store cleanliness.
Customer Service Representative
Citizens Bank
Cranston, RI
04.2009 - 11.2012
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently using CRM systems to ensure satisfaction and retention.
- Collaborated with team members to streamline processes, enhancing service delivery and response times.
- Assisted in training new staff on customer service protocols and system navigation for improved performance.
Sales Associate
Old Navy
Warwick, RI
10.2004 - 07.2007
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store inventory levels through regular stock checks and replenishment efforts.
- Monitored store cleanliness and organization, contributing to a positive shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Central High School
ProvidenceSkills
- Leadership qualities
- Grievance handling
- Assertiveness
- Policy interpretation
- Work independently
- Workplace safety
- Handling and sorting mail
- Customer service
- Teamwork and collaboration
- Organizing and folding merchandise
- Customer engagement
- Retail sales
- Store opening and closing
- Cash register operation
- Product knowledge
- Professional appearance
- Stocking and receiving
- Phone etiquette
- FLUENT IN ENGLISH & SPANISH
Timeline
Union Steward
APWU Local 387
01.2023 - Current
Sales Associate
Dollar General
03.2018 - 10.2019
Mail Processing Clerk
USPS, United States Postal Service
11.2013 - Current
Customer Service Representative
Citizens Bank
04.2009 - 11.2012
Sales Associate
Old Navy
10.2004 - 07.2007
High School Diploma -
Central High School