Alisa Baughman
South Lyon,MI
Summary
Dynamic professional with a proven track record of prioritizing high-volume workloads to deliver quality results. At the University of Michigan Med / DPSS, I honed my skills in guest services, staff training, and security safety. I am proud of my professionism with an emphasis in kindness to all, thus fostering strong patient/family and staff relationships and a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Dpss Guest Services Specialist
University of Michigan Med / DPSS
07.2022 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
Small Business Owner
Owner of Amaryllis Moon
06.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Store Manager
My Favorite Things Vendor Mall
06.2018 - 06.2022
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
Education
Associate In Science - Plant Biology
North Idaho College
Coeur D'alene, IDSkills
- Exceptional customer service
- Security Protocols and policies
- Retail and small business management
- Account and money management
- Staff education and training
- Recordkeeping strengths
- Coordination
- Multi-line phone talent
- Working in a team environment
- Kindness
Timeline
Dpss Guest Services Specialist
University of Michigan Med / DPSS
07.2022 - Current
Small Business Owner
Owner of Amaryllis Moon
06.2020 - Current
Store Manager
My Favorite Things Vendor Mall
06.2018 - 06.2022
Associate In Science - Plant Biology
North Idaho College
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