ALISA DENTON
Rock City Gardens
Menlo,GA
1
Certification
18
years of professional experience
Applied in-depth product knowledge of use and care requirements to match customer needs and drive repeat patronage through expert recommendations.
Work History
Guest Service Associate
1 Year 11 Months- Greeted visitors, provided attraction information, and delivered courteous support across high-volume guest interactions.
- Resolved guest concerns promptly, de-escalating issues while maintaining professional service standards.
- Assisted with special events, coordinating guest needs and adapting to changing service demands.
- Maintained cash handling, balanced transactions, and followed secure register procedures.
- Trained new associates on guest service expectations, ticketing procedures, and communication practices.
- Monitored service areas, identified workflow improvements, and helped strengthen overall guest experience.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Housekeeping Supervisor
6 Months- Supervised housekeeping staff to maintain guest rooms, public areas, and back-of-house cleanliness standards.
- Coordinated daily room inspections, ensuring readiness, accuracy, and consistent service quality.
- Trained new team members on cleaning procedures, safety practices, and brand standards.
- Assigned workloads based on occupancy, staffing levels, and priority cleaning needs.
- Resolved housekeeping issues promptly to support guest satisfaction and smooth room turnover.
- Documented maintenance concerns and communicated service needs to engineering and front desk teams.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Houseman
1 Year 1 Month- Maintained public areas, guest corridors, and back-of-house spaces for clean, orderly presentation.
- Delivered linens, towels, and amenities to housekeeping teams and guest rooms promptly.
- Set up meeting rooms with tables, chairs, supplies, and equipment per event requirements.
- Responded to guest requests by transporting items and resolving basic service needs quickly.
- Operated floor machines, vacuums, and cleaning tools to support deep-cleaning tasks.
- Reported found guest articles and merchandise damage to managers on duty.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
Retail Sales Representative
7 Years 3 Months- Ensured departments are carrying required core items selected by their corporate offices
- Create orders for resets/case losses
- Work with stores Corporate team on case resets and flow redesigns.
- Build floor displays
- Greeted customers, identified their needs and provided product information.
- Provide each department with proper order guide per core level assigned
- Credits/pick-up returns for mtt
- Rotate all backstock in coolers and freezers
- Train select employees on cheese cut & wrap / proper handling
- Cheese shop sanitation practices
- Daily store recap reports
- Sample events
- Price checking daily to ensure tags are displayed correctly
- Sample events
- Train cheese mongers
- Ensured compliance with all local laws regarding health regulations, safety standards.
- Worked closely with marketing team on advertising campaigns
Retail Sales Merchandiser
3 Years 11 Months- Merchandise cheese islands in big box grocery stores
- Clean, rotate, and stock dry cracker shelves and accompaniments.
- Work all backstock on coolers and freezer's
- Write suggested orders / key orders
- Email or print order guides at every store visit
- Reset cases for roll-outs in different districts
Deli Manager
5 Years 1 Month- Enforced company policies and procedures while maintaining a positive work environment.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Supervised deli staff to ensure efficient customer service.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Ordered necessary deli supplies to maintain stock levels.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Trained new employees on proper food handling techniques and safety regulations.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Education
Associate of Applied Science - Emergency Medical Technology
High School Diploma
Skills
Built outbound call activity to connect with customers and prospects.
Managed customer engagement through clear verbal communication and service support.
Delivered product demonstrations and guided customer assistance.
Maintained food safety standards during handling and preparation.
Drove add-on sales through upselling strategy and problem solving.
Provided mentoring support to strengthen team performance.
Coordinated visual merchandising
client relations
and brand presentation.
Expanded brand awareness through product knowledge and customer education.
Supported sales management operations and daily floor activity.
Executed planogram updates to align store layout with merchandising standards.
Oversaw store maintenance tasks and assisted with team supervision.
Recommended purchases based on customer needs and product fit.
Handled negotiation discussions with customers and vendors.
Processed transactions using POS systems while supporting customer service.
Contributed to retail sales goals through consistent floor support.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
ServSafe
Timeline
Housekeeping Supervisor
Valor Hospitality Partners
03.2026 - 09.2026Read More
Houseman
Valor Hospitality Partners
02.2025 - 03.2026Read More
Guest Service Associate
Rock City Gardens
11.2024 - CurrentRead More
Retail Sales Representative
Gourmet Foods International
06.2017 - 09.2024Read More
Retail Sales Merchandiser
Anco fine cheese
05.2013 - 04.2017Read More
Deli Manager
BI-LO
05.2008 - 06.2013Read More
Sylvania High School
High School Diploma
Read More
Northeast Alabama Community College
Associate of Applied Science from Emergency Medical Technology
Read More