Overview
Work History
Education
Skills
Timeline
Generic

Alisa Garza

Pasadena,TX

Overview

4
4
years of professional experience

Work History

Receptionist

Clear Lake Infiniti
12.2024 - Current
  • Directed over 30-100 calls per day incoming calls to appropriate departments , ensuring prompt communication.
  • Ensured exceptional customer service by anticipating needs and resolving minor concerns on the spot.
  • Coordinated communication between departments to ensure smooth workflow and customer satisfaction.
  • Handled customer check-ins and managed waitlists for service or sales consultations.

Curbside Shopper

HEB Store
01.2024 - 03.2025
  • Assisted customers with curbside orders, ensuring timely and accurate delivery to enhance their shopping experience.
  • Resolved customer inquiries and complaints effectively, reducing escalations by 20% by providing personalized and proactive service.
  • Increased operational efficiency by streamlining order processing and maintaining a clean, organized workspace resulting in improved team productivity.

Restaurant Waiter

Marina Seafood
03.2021 - 01.2024
  • Grew customer base and increased restaurant social media accounts by 19% through interactive promotions, engaging postings.
  • Successfully redesigned existing inventory system, ordering resulting in a 6% decrease in food waste.
  • Delivered exceptional customer service to 100+ guests daily, as measured by consistently positive feedback, by greeting patrons warmly and promptly addressing their needs.

Education

High School Diploma -

Sam Rayburn High School
Pasadena, TX
03.2017

Skills

  • Computer: Microsoft Office, Adobe, Basic Troubleshooting, Communication Tools
  • Languages: English & Spanish
  • Interests: Community Engagement, Reading, &
  • Personal Development, Faith

Timeline

Receptionist

Clear Lake Infiniti
12.2024 - Current

Curbside Shopper

HEB Store
01.2024 - 03.2025

Restaurant Waiter

Marina Seafood
03.2021 - 01.2024

High School Diploma -

Sam Rayburn High School