Directed over 30-100 calls per day incoming calls to appropriate departments , ensuring prompt communication.
Ensured exceptional customer service by anticipating needs and resolving minor concerns on the spot.
Coordinated communication between departments to ensure smooth workflow and customer satisfaction.
Handled customer check-ins and managed waitlists for service or sales consultations.
Curbside Shopper
HEB Store
01.2024 - 03.2025
Assisted customers with curbside orders, ensuring timely and accurate delivery to enhance their shopping experience.
Resolved customer inquiries and complaints effectively, reducing escalations by 20% by providing personalized and proactive service.
Increased operational efficiency by streamlining order processing and maintaining a clean, organized workspace resulting in improved team productivity.
Restaurant Waiter
Marina Seafood
03.2021 - 01.2024
Grew customer base and increased restaurant social media accounts by 19% through interactive promotions, engaging postings.
Successfully redesigned existing inventory system, ordering resulting in a 6% decrease in food waste.
Delivered exceptional customer service to 100+ guests daily, as measured by consistently positive feedback, by greeting patrons warmly and promptly addressing their needs.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TX
03.2017
Skills
Computer: Microsoft Office, Adobe, Basic Troubleshooting, Communication Tools